Client Executive Partner

Atos SE; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Atos SE is seeking a Client Executive Partner in London responsible for customer relationship management and end-to-end P&L accountability. The role requires knowledge in the manufacturing sector and a network in the defense industry, focusing on strategic growth and operational excellence. Candidates should possess strong experience in managing key customer relationships and implementing strategic account plans.

Qualifications

• Knowledge and experience in the manufacturing industry in the UK.
• Experience and network in the Défense industry in the UK.
• Experience in relationship management of Key customers.

Responsibilities

• Establish and strengthen customer relationships.
• Take full end-to-end global P&L accountability.
• Implement growth strategies for client accounts.

Skills

Customer Management

Relationship Management

P&L Accountability

Job description

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Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology toadvance what mattersfor our clients and society.
Together we createreliable and responsive digital foundationsfor the world’s businesses, institutions, and communities.
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About Atos

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Client Executive Partner (CEP) is the key Atos customer-facing representative, who is directly responsible for customer relationship management on a day-to-day basis. The CEP is a senior manager within the business who has ultimate responsibility for all services being delivered to the client, handling both the revenue and the cost elements of a contract, and as such has total P&L responsibility. The CEP is the empowered Atos representative who leads the customer's business relationship. Their mission is to grow one or several Atos client accounts across an Industry

Business-critical metrics

• Order entry growth
• Total Revenue growth
• Project Margin
• Operating Margin
• Free Cash Flow (billing acceleration, overdue reduction, contract asset reduction)

Responsibilities

• Customer Management – Planning, Selling, and Delivery
• Construct and reinforce relationships with customers
• Be positioned as a business partner of the client’s organization
• Assume full end-to-end global P&L accountability for the client account
• Be accountable for all dimensions of the account, from sales to operational excellence in service and project delivery
• Implement the Account Plan, growth strategy, and ambition for their client(s)
• Be responsible for the client’s stakeholder relationship management
• Contribute to the development of new products through the identification of customer needs
• Co-develop new Industry-specific solutions with customers and GCEX (for global accounts) or the Industry Country Leader (for local accounts)
• Lead and functionally run a dedicated core client management team (Sales, Solution Manager, Industry Specialist, Delivery Executive, Program Managers)

Requirements

• Knowledge and experience in the manufacturing industry in the UK
• Experience and network in the Défense industry in the UK
• Experience in relationship management of Key customers

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

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Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here