Client Executive / Account Handler - Specialty Insurance (Global Broker)

National African-American Insurance Association (NAAIA); Broadland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading risk management firm in the UK is seeking a Client Executive to manage client accounts, provide exceptional service, and support account growth. This role involves building strong relationships with clients and underwriters in a hybrid work environment. Ideal candidates will have experience in the insurance industry, strong communication skills, and proficiency in Microsoft Office. Opportunities for professional development and a supportive culture are available.

Benefits

Professional development opportunities

Inclusive culture

Flexible work options

Qualifications

• Experience in the insurance industry, ideally in a client-facing role.
• Strong written and verbal communication skills.
• Ability to manage multiple enquiries simultaneously.

Responsibilities

• Manage relationships with clients and deliver exceptional service.
• Handle day-to-day client queries and renewals.
• Coordinate production and quality assurance of client deliverables.

Skills

Client relationship management

Written and verbal communication

Organization

Analytical skills

Microsoft Office proficiency

Education

Part or fully qualified ACII or equivalent

Job description

Overview

Join our dynamic Marine team at Marsh as a Client Executive, where you will play a key role in managing an allocated client account portfolio while supporting the Account Executive/Broker. You will handle your own portfolio of small to medium-sized clients and contribute to the team's overall client growth. This role offers the opportunity to build strong relationships with clients, underwriters, and internal stakeholders, delivering exceptional service in a collaborative and fast-paced environment.

This role will be based in Norwich and is a hybrid position with a requirement of working at least three days a week in the office.

Responsibilities

• Manage relationships with clients, prospects, and producers to deliver exceptional service and drive growth.
• Handle day-to-day queries, renewals, amendments, and mid-term adjustments for your allocated client portfolio.
• Coordinate the production and quality assurance of client deliverables.
• Develop and maintain strong relationships with underwriters (P&I clubs) and liaise with internal stakeholders to ensure excellent client service.
• Supervise and support client managers in their daily activities and collaborate across the marine department and wider company.

What you need to have

• Experience in the insurance industry, preferably in a Client Executive or similar client-facing role.
• Strong written and verbal communication skills with confidence to advise and negotiate.
• Excellent organizational skills and the ability to manage multiple enquiries simultaneously.
• Strong analytical and problem-solving abilities.
• Proven ability to build, manage, and develop relationships.
• Proficiency in Microsoft Office products.

What makes you stand out

• Background in P&I insurance or other marine insurance lines.
• Experience in training or mentoring junior team members.
• Knowledge of marine market conditions and regulatory requirements.
• Ability to remain calm under pressure and work flexibly when needed.
• A collaborative mindset with a strong desire to develop your skill set and understand client risks and exposures.
• ACII part or fully qualified or working towards it (or equivalent).

Candidates with relevant skills but less experience are encouraged to apply, as comprehensive training and mentorship will be provided to support your success.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.