Client Engagement Executive (Scientific Publisher)

STEM Graduates; London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A scientific publishing company is seeking a Client Engagement Executive to manage client accounts and operations for webinars. The role is hybrid, requiring 1-2 days in the London office. Candidates should have at least a year of experience in a B2B environment, along with exceptional attention to detail and strong time management skills. This position offers opportunities for progression within a dynamic environment.

Qualifications

• Minimum of 12 months working in a B2B environment in an account exec or operations role.
• Experience of a busy, fast-paced and varied role, showing excellent time management and multi-tasking skills.
• Ability to deliver excellent service to clients and identify new ways to deliver services.

Responsibilities

• Acting as the internal contact point for all team members for specified client accounts.
• Manage operations for 30+ webinars a year.
• Preparation of all webinar reporting, including registration and attendance stats.

Skills

Attention to detail

Customer focus

Time management

Multi-tasking

Job description

Overview

Job Title: Client Engagement Executive (Scientific Publisher)

Job Location: Work from home, reporting into London office twice a week

Job Salary: up to £33K DOE

Our client is an established online, open-access publisher of two peer reviewed digital publications, addressing key scientific, regulatory, business and manufacturing challenges and advances through publication of articles, infographics, videos, podcasts and an extensive webinar programme.

Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It's a hybrid role with 1-2 days per week spent with the team in central London, and the rest at home.

Responsibilities

• Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts
• Efficiently manage account and webinar operations via a Project Management System
• Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting)
• Preparation of all webinar reporting, including registration/attendance lists and stats
• Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content)
• Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes

Qualifications

• Minimum of 12 months working in a B2B environment in an account exec or operations role
• Can show evidence of exceptional attention to detail and customer focus
• Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills
• Can quickly build a strong working knowledge in the area of specialism in order to deliver excellent service to clients and identify new ways to deliver services