Client Delivery Lead - Lloyd's and London Market

Sedgwick; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading service provider in the insurance industry is looking for a Client Delivery Lead to manage client services in the Lloyd's and London Market. This role requires strong communication skills and a proactive mindset to enhance service delivery and align operations with client expectations. Join a collaborative team and contribute to shaping industry standards while enjoying a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Pension Plan

Holiday allowance of 25 days plus bank holidays

Flexible working

Private healthcare plan

Life assurance

Employee assistance programme

Qualifications

• Experience with Sedgwick’s business processes is advantageous.
• Confident and detail-oriented professional with strong communication skills.
• Experience in managing onboarding processes and service delivery requirements.

Responsibilities

• Drive client service excellence in the Lloyd’s & London Market.
• Manage onboarding processes for new clients and schemes.
• Oversee the production of management information tailored to needs.

Skills

Proactive mindset

Strong intuition

Attention to detail

Confident communicator

Tactical planning

Interpersonal skills

Results-driven

Regulatory awareness

Operational knowledge

Adaptability

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Client Delivery Lead - Lloyd's and London Market

Job Location: United Kingdom - Remote

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience, and qualifications

Drive client service excellence in the Lloyd’s & London Market as a trusted delivery lead

The Client Delivery Lead – Lloyd’s & London Market role offers an exciting opportunity to join a fast-paced and collaborative team. This position is central to ensuring the delivery of exceptional client service across Sedgwick’s Lloyd’s and London Market operations. Acting as a key support to the client directors, the role focuses on aligning operational practices with client expectations and claims philosophies, helping to drive consistency, efficiency, and measurable value across multiple business units.

In this role, you’ll take ownership of service delivery requirements, working closely with internal teams to meet client objectives and regulatory standards. You’ll be instrumental in managing onboarding processes for new clients and schemes, coordinating contract changes, and overseeing the production of management information tailored to Lloyd’s and London Market needs. Your involvement will extend to supporting international operations, facilitating access to digital platforms, and ensuring readiness for audits and performance reviews.

The ideal candidate is a confident, detail-oriented professional with strong communication skills and a proactive mindset. You’ll thrive in a role that demands tactical planning, cross-functional collaboration, and a deep understanding of client service excellence. Experience with Sedgwick’s business processes is advantageous, as is a passion for delivering results and supporting business growth in a complex and evolving market landscape.

You will have/will be:

• Proactive mindset– able to take initiative and drive solutions independently.
• Strong intuition– capable of lateral thinking and anticipating client needs.
• Attention to detail– diligent in managing complex processes and documentation.
• Confident communicator– comfortable engaging with clients and internal stakeholders.
• Tactical planning– skilled in coordinating onboarding, audits, and service delivery.
• Interpersonal skills– able to build strong relationships across teams and with clients.
• Results-driven– motivated by achieving goals and delivering high-quality outcomes.
• Regulatory awareness– familiar with market audits, performance reviews, and compliance.
• Operational knowledge– ideally experienced with Sedgwick’s systems and workflows.
• Adaptability– able to support both UK and international operations effectively.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience, and qualifications.
• Pension Plan
• You will join an appropriate incentive (bonus) scheme.
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.

Health & support

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Group Income Protection.

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.

This isn't just a position, it's a pivotal role in shaping our industry.

At our company, you won't just build your career; you'll cultivate a team of experts. Our comprehensive training program empowers you to excel as well as your team members, with extensive courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the real estate landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.

After the closing date, we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.