Client Advisor - Heathrow

TIFFANY & CO; City Of London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A luxury jewelry brand is seeking a Team Manager to lead their store operations in London. You will be responsible for driving sales performance, mentoring the team, and ensuring exceptional customer service. The ideal candidate will have experience in luxury retail, a passion for client relationships, and a proactive approach to team development. This is an opportunity to contribute to a renowned brand while fostering an inclusive team culture.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving sales results and cultivating relationships.
• Passion for luxury retail.

Responsibilities

• Drive team accountability to meet store KPIs.
• Lead by example and coach the team on the sales floor.
• Create an inclusive and supportive team environment.

Skills

Retail experience

Sales strategy

Client relationship management

Interpersonal skills

Flexibility

Education

College/university degree

Graduate Gemologist degree (preferred)

Tools

Point of Sales (POS) systems

Client tracking systems

Microsoft Outlook/email

Job description

Overview

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill we’ve been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honors our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.'s continued legacy.

As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them.

Responsibilities

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence).
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience.
• Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures.
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity.
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
• Ensure Client Advisors develop a client development strategy and assess their results.
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately.
• Empower team to reach their potential, exercise resilience and celebrate innovation.
• Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.
• Motivate and guide the team to exceed goals and strategically assume new, challenging assignments.
• Propose solutions to Store Leadership when facing challenges or seeing opportunities, support team adoption of new tools, systems and ways of working.
• Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out.

Your Profile

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.