Client Advisor

Fendi; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion brand is seeking an Ambassador to deliver an extraordinary client experience. Responsibilities include engaging in upselling, managing customer relations, and maintaining inventory accuracy. The ideal candidate will have at least 3 years of retail experience in the fashion industry, with strong communication and customer service skills. A Bachelor's degree is preferred along with knowledge of retail management systems. Join us to cultivate a loyal customer base in a prestigious environment.

Qualifications

• Minimum 3 years’ experience in Retail Fashion industry, with at least 1 in Luxury Sale.
• Manages image standards on a high level.
• Fluent in English; knowledge of a second language is a plus.

Responsibilities

• Engage in upselling, cross selling for all product categories.
• Strengthen customer relations using CRM tools.
• Maintain inventory accuracy and manage stock displays.

Skills

Selling skills

Communication skills

Customer service skills

Organizational skills

Fashion/luxury knowledge

Education

Bachelor’s Degree or equivalent

Tools

Retail management system knowledge

Job description

Job responsibilities :

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
• Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile :

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor’s Degree or equivalent is preferred;
• Manages his / her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Strong customer service skills;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and / or interest for fashion / luxury industry;
• Fluent English, knowledge of second language is a plus.