Client Administrator

evelyn Partners; City Of London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading wealth management firm in the City of London seeks an administrative support professional to assist Investment Managers. This role requires a strong client service ethic and proven experience in the financial planning industry. Responsibilities include maintaining client records, preparing meeting documentation, and ensuring compliance with regulatory standards. The ideal candidate will excel under pressure and possess excellent communication skills. A competitive salary and hybrid working model are offered.

Benefits

Competitive salary

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Qualifications

• Proven experience in the financial planning or wealth industry.
• Experience supporting Financial Planners or Investment Managers.
• Interest in further development through additional qualifications.

Responsibilities

• Deliver excellent client outcomes with Investment Managers.
• Maintain client records and back-office systems.
• Prepare meeting packs and assist with new business pitches.

Skills

Client service ethic

Communication skills

Ability to work under pressure

Judgement and reasoning

Education

Excellent standard of education, ideally degree qualified

Tools

XPlan

Job description

To provide full administrative support to Investment Managers, ensuring client satisfaction through direct contact with clients, and other operational colleagues, while adhering to regulatory standards.

Responsibilities

• To work closely with the aligned Investment Managers to deliver excellent client outcomes.
• To build relationships with clients and maintain regular contact.
• Maintain back-office systems and client records in line with the company policies.
• Request policy information from third party policy providers if applicable.
• Liaise with operational teams where support is provided on activities. (e.g., scripts, transfers, corporate actions, static data changes, where applicable.)
• Preparation of meeting packs and valuations (as required).
• Assist investment managers in the preparation of new business pitches and presentations (IM admin only).
• Deal with cash transfers, foreign exchange transactions and monitoring of account balances for clients (IM admin only).
• Process all business in accordance with required processes & proactive pipeline management, to include establishing new accounts on internal systems and collating AML documentation as required.
• Identify and report any risks, breaches, or errors through ensuring risks are logged through to mitigating actions and controls.
• To encourage client use of portal and other digital tools, provide guidance where required.
• To collaborate and share best practices with colleagues.

Skills, Experience & Qualifications

• Proven experience working in the financial planning/ wealth industry.
• Experience of supporting Financial Planners/ Advisors or IM's.
• Experience using XPlan.
• A strong ethic of client service.
• Ability to work under pressure and to prioritise work.
• Excellent communication skills both written and verbal, influencing and organisational skills.
• Ability to use judgement and reasoning to propose solutions to problems.

Professional Qualifications and Education

• Excellent standard of education, ideally degree qualified but not essential.
• Interested in further development through additional qualifications.

Benefits

• Competitive salary.
• Private medical insurance.
• Life assurance.
• Pension contribution.
• Hybrid working model (role dependant).
• Generous holiday package.
• Option to purchase additional holiday.
• Shared parental leave.

About Evelyn Partners

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose - putting the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Equality, Diversity & Inclusion

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.