Client Account Manager

Vibrant Wellness; Remote; GBP 60,000 - 80,000; Full time

Job summary

A biotechnology company seeks a Client Account Manager to support healthcare providers across Europe. This remote position focuses on client success rather than sales, requiring excellent communication and organization skills. Responsibilities include serving as the primary contact for accounts, resolving issues, and collaborating with sales teams. The ideal candidate will have experience in account management and a genuine interest in healthcare. A competitive salary and flexible working conditions are offered.

Benefits

Competitive base salary

Performance bonus potential

Flexible, remote work environment

Collaborative team culture

Growth opportunities

Qualifications

• Experience in account management or customer support.
• Located in Western Europe with occasional travel.
• Interest in healthcare or integrative medicine is an advantage.

Responsibilities

• Serve as primary contact for existing accounts.
• Resolve client issues quickly.
• Assist with activation and onboarding of new accounts.
• Conduct regular virtual check-ins to maintain rapport.
• Provide updates on account health to Sales Leadership.
• Maintain organized notes in HubSpot CRM.

Skills

Fluent in English

Excellent communication skills

Relationship-building skills

Organizational skills

Problem-solving skills

Tools

HubSpot CRM

Job description

Client Account Manager – UK & Europe (English Speaking)Location : Remote, based in Western Europe (UK preferred but not required). Must have native-level fluency in English. French or German is a strong plus.

About Vibrant Wellness Vibrant Wellness is a US-based biotechnology company and global leader in advanced clinical diagnostics and longevity solutions. Headquartered in Santa Clara, California, we are expanding rapidly across Europe through our division, Vibrant Wellness Europe. We deliver cutting-edge, science-backed lab testing to healthcare professionals in complementary, integrative, and longevity medicine.

Our mission : empower providers to uncover root causes and improve patient outcomes through personalized diagnostics and solutions.

The Role

As a Client Account Manager (CAM), you’ll be the day-to-day partner for our healthcare providers in Europe. This is a support-focused position, not a quota-driven sales role. You’ll help doctors and clinics get the most value out of Vibrant’s testing, ensure their accounts run smoothly, and collaborate with Regional Sales Managers on practice growth opportunities. This is ideal for someone who enjoys building relationships, problem-solving, and delivering excellent service—not for someone seeking a high-level sales career.

Responsibilities

• Serve as the primary contact for existing ordering accounts, ensuring timely and professional support
• Resolve client issues quickly and coordinate solutions across internal teams
• Assist new accounts with activation, onboarding, and ongoing workflow support
• Partner with Regional Sales Managers to identify opportunities within existing accounts, without carrying a personal sales quota
• Conduct regular virtual check-ins to maintain rapport and strengthen account engagement
• Understand client workflows and adapt support to their needs
• Provide updates on account health and client feedback to Sales Leadership
• Maintain organized notes and reporting in HubSpot CRM

What We’re Looking For

• Experience in account management, client success, or customer support (healthcare / diagnostics / life sciences is a plus but not required)
• Native-level fluency in English; additional French or German is a strong plus
• Excellent communication and relationship-building skills
• Organized, proactive, and comfortable managing a client base across countries
• HubSpot or CRM familiarity preferred
• Located in Western Europe with occasional travel for events or client meetings
• Interest in healthcare, integrative medicine, or longevity is an advantage

What We Offer

• Competitive base salary with performance bonus potential
• Flexible, remote work environment
• Collaborative, mission-driven team culture
• Opportunity to grow with the European expansion of an innovative diagnostics company