Clerical Officer - Receptionist

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Plymouth; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider in Plymouth is seeking an Administrative Support professional at the Royal Eye Infirmary. This role involves providing clerical and reception duties, adhering to strict policies, and ensuring patients' needs are met efficiently. Ideal candidates will have GCSEs in English and Maths or an equivalent qualification, excellent communication skills, and the ability to handle various administrative tasks. The position offers a permanent, full-time contract with a salary of £24,465 annually.

Qualifications

• Ability to undertake training competencies relative to the role.
• Previous demonstrable experience working within a large clinical setting is desirable.
• Familiarity with the Trust's electronic patient management systems is desirable.

Responsibilities

• Receive and welcome patients and relatives to the department.
• Compile and sort patient clinic attendance sheets.
• Ensure the In Touch system is up to date.
• Be responsible for admission and discharge of patients.
• Ensure patients' details are up to date on the computer system.

Skills

Good communication skills

Good telephone manner

Organisational skills

Education

GCSE's 9-4 (A-C) in Maths & English or NVQ level 2 in business administration

Job description

Job Summary

To provide clerical and administration support in the appointed area within the Royal Eye Infirmary.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main Duties

This post is part of a professional team working in the Royal Eye Infirmary. The key responsibility of this role is the efficient/accurate administration and reception cover for the outpatient and inpatient services with strict adherence and compliance to the Referral to Treatment Access Policy and APN's (Administrative Procedure Notes).

About Us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Details

• Date posted: 27 November 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 216-LH-S7609385
• Job locations: Royal Eye Infirmary, 3 Alpha Way, Plymouth, PL6 5ZF

Job Responsibilities

• Receive and welcome patients and relatives to the department and direct them to appropriate waiting area.
• Compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.
• Ensure that the In Touch system is kept up to date for patients arriving using the Self Check In Kiosks in the reception areas.
• Be responsible for admission and discharge of patients attending for minor or day case operations, adding the appropriate procedure code where necessary.
• Ensure patients' details are up to date on the computer system and update front sheet and labels of Health Record Folder notes as necessary.
• To ensure that a clear understanding of data quality and data protection guidance is achieved and adhered to.
• To ensure a firm understanding of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level.
• Train on the job through instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.
• Ensure patients not eligible for treatment in the hospital complete the appropriate process (e.g. overseas visitors).
• Provide direct patient contact with empathy and tact, handling anxious, angry or upset patients.

For further details please see the attached JD & PS.

Person Specification

Essential - Knowledge & Experience

• Ability to undertake training competencies relative to the role.

Essential - Qualifications

• GCSE's 9-4 (A-C) in Maths & English and or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.

Essential - Aptitude & Abilities

• Good communication skills
• Good telephone manner
• Organisational skills

Desirable

• Previous demonstrable experience working within a large clinical setting.
• Previous demonstrable clerical experience.
• Familiar with the Trust's electronic patient management systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

• Employer name: University Hospitals Plymouth NHS Trust
• Address: Royal Eye Infirmary, 3 Alpha Way, Plymouth, PL6 5ZF
• Employer's website: https://www.plymouthhospitals.nhs.uk/