Clerical Officer - Emergency Department

NHS; Basildon; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare trust in Basildon is seeking a Clerical Officer for its Emergency Department. The role requires excellent communication and organizational skills, along with previous experience in administration. The successful candidate will assist in the smooth operation of the department, ensuring proper patient data management. Applicants should be prepared for a varied shift pattern, including nights and weekends. This position offers an annual salary of £24,465.

Qualifications

• Experience in an administration role is essential.
• Must have experience within a busy and customer facing environment.
• Experience in an Emergency Department is preferred.

Responsibilities

• Act as first point of contact for patients and service users.
• Ensure timely and efficient entry of key data into a patient database.
• Greet and welcome individuals entering the department.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service skills

Computer literacy

Ability to work in a team

Ability to use initiative

Education

Good standard of literacy

NVQ in Healthcare

Job description

Go back Mid and South Essex NHS Foundation Trust

Clerical Officer - Emergency Department

The closing date is 07 October 2025

Do you want to put your clerical skills to good use in a role where you can really make 'the' difference to our patients and staff, come join our supportive and friendly 'ED Family'?

Our Emergency Department are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as an integral part of the Emergency Department team.

You will act as first point of contact for visitors and service users, assisting in the smooth running of the Emergency Department and patient pathways, taking responsibility for timely, accurate and efficient entry of key data into a patient database and working with minimum supervision.

You must have experience in an administration role and be computer literate with proven experience of applying sophisticated IT systems, have effective customer service skills, be able to demonstrate the ability to work as part of a team whilst also being able use own initiative and having an understanding of data protection is also essential.

All applicants must be able to participate in a full shift pattern including; long days, earlies, twilights, lates, nights, weekends and bank holidays.

Please note role may close early due to applications

*Previous applicants need not apply*

Main duties of the job

Your role will involve booking in all patients upon arrival in a timely and correct manner to ensure prompt handovers of patients, to ensure the reception and waiting areas remain tidy and clean escalating any issues to domestic services, nurse in charge or matron as appropriate, to attend and participate in Department/Directorate meetings and scan patient notes ensuring timely co-ordination of transfers and discharges.

You will ensure that patient notes are available and accessible, that patient related forms are stocked appropriately at all times, that ambulance handovers are accurately recorded (Including updating the department's inbound screen) in a timely manner and support the Senior Patient Flow Coordinator (SPFC) in the validation of ambulance delays and fines.

You will greet and welcome persons entering the department, checking identification of staff requiring access to patient information, monitor the Ambulance Inbound screen and Identify risks to Nurse in Charge (NIC), answer the telephone correctly by adhering to the Trusts telephone protocol, understand and give messages received to the appropriate person i.e. Nurse in Charge (NIC) and Patient Flow Co-ordinator (PFC), maintain good communication and relationships with members of staff and all visitors to the department an liaise with wards and departments as required to maintain accurate and up-to-date patient records.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Person Specification

Qualifications

• Good standard of literacy, demonstrated throughout application form
• NVQ in Healthcare

Experience

• Experience within a busy environment
• Experience within a customer facing environment
• Administration Experience
• Experience within an Emergency department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£24,465 a yearPer Annum (Pro Rata for Part Time)