Clerical Officer - Diabetes and Endocrinology

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Liverpool is seeking a permanent band 3 Clerical Officer to provide administrative support within the Department of Medicine for Diabetes and Endocrinology. This role includes database management, communication with staff and patients, and general reception duties. Candidates should have strong organizational skills and be able to prioritize their responsibilities effectively.

Qualifications

• Must be able to prioritise and manage workload.
• Experience in data input and information management is preferred.
• Polite communication skills for dealing with the public.

Responsibilities

• Input statistics and information from records into a database.
• Liaise with manager to maintain a quality information system.
• Retrieve information and produce statistics and reports.

Job description

Overview

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or The Walton Centre. An opportunity has arisen for a band 3 Clerical Officer, 30 hours, permanent post within the Department of Medicine for Diabetes and Endocrinology. The post holders will work alongside the current admin team, providing clerical and administrative support with the RTT, including validation and booking of clinics, our Diabetes Specialist Nurse Service and our Diabetes Pump service. They must be able to prioritise and manage their workload and provide support when and where needed.

Responsibilities

• To input statistics and information from Records into a database and manage the system. All the department recorded activity is input into the system daily.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
• To access the database to retrieve information and produce statistics and reports for the Trust.
• General reception duties involving first contact with individuals attending the Department. Giving necessary information or referring them to the appropriate member of staff.
• Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action.
• Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Fax’s as required.

About the Trust (context)

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts. The merger provides an opportunity to reconfigure services to provide the best healthcare services to the city and improve the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside and a catchment area of more than two million people in the North West region and beyond.

How to learn more

For further details or informal visits contact: Helen Privett-Cook, Operational Support Manager. Email: [e-mail]. Telephone: [phone]. Christopher Evans, Operational Support Manager. Email: [e-mail]. Telephone: [phone].