Claims Technician

Sedgwick; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in the UK seeks Claims Technicians to manage insurance claims from first report to final settlement. In this role, you will interact with policyholders and suppliers, using digital tools to assess damage and oversee the claims process. Ideal candidates have experience in claims management and excellent communication skills. The position offers a competitive salary, flexible working, training programs, and numerous benefits, making it an excellent opportunity to grow your career in a supportive team environment.

Benefits

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working arrangements

Private healthcare plan

Employee assistance programme

Group Income Protection

Voluntary benefits and discounts

Qualifications

• Previous experience in a claims environment is essential.
• You will interact with policyholders, insurers, and contractors.
• A dedication to working towards the Cert CILA qualification is essential.

Responsibilities

• Manage insurance claims from first report to final settlement.
• Assess damage remotely using digital tools.
• Oversee supplier work and control costs.

Skills

Experience in managing claims across multiple clients

Excellent communication skills

Commitment to professional development

Education

Chartered Institute of Loss Adjusters' Cert CILA qualification

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Claims Technicians in the UK.

As a Claims Handler, you’ll manage insurance claims from first report to final settlement. You’ll act as the main contact and decision-maker, working with suppliers and contractors to find the best outcome for each customer.

You’ll use modern digital tools, including video tech, to assess damage remotely and coordinate with on-site teams, helping speed up the process and improve the customer experience.

Your role includes managing all claim details, keeping in touch with customers and suppliers, overseeing supplier work, and controlling costs and payments. You’ll ensure high technical standards and always keep the customer in mind.

We’re looking for someone who communicates well, stays organised, and adapts easily to change. You should be confident using technology and keen to keep learning.

This is a great opportunity to join a supportive team and grow your career in claims.

The skills you will have when you apply:

• Experience in managing claims across multiple clients: Previous experience in a claims environment is essential.
• Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.
• Commitment to professional development: A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-REMOTE

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.