Claims Team Manager

Davies; Preston; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading claims management company is seeking a Claims Team Manager to lead a high-performing team in Preston. This role involves managing claims handlers, ensuring operational efficiency, and delivering exceptional service. Ideal candidates will have experience in claims management and a passion for people leadership. Competitive benefits and career progression opportunities are offered, along with a supportive company culture focused on innovation and growth.

Benefits

Career progression opportunities

Leadership training programme

Pension plan with employer contribution

Flexible working options

Employee volunteering programme

Qualifications

• Strong background in claims management.
• Proven ability to lead, coach, and inspire teams.
• Experience in customer service within an insurance context.

Responsibilities

• Manage and motivate the claims handling team.
• Ensure exceptional service delivery and operational efficiency.
• Attend Client Review Meetings as appropriate.
• Conduct regular performance and audit reviews.

Skills

Claims management

Team leadership

Customer service

Proactive mindset

Job description

Claims Team Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Reporting To: Stuart Wilkinson

Description

Lead, Inspire, and Make an Impact – Join Davies as a Team Manager!

Are you ready to take the next step in your career and lead a high-performing team? At Davies, we’re looking for a dedicated Team Manager to join our busy Claims team in Preston. This is your chance to play a pivotal role in shaping success and driving excellence for a diverse portfolio of clients.

Why This Role?

Leadership That Matters: You’ll manage and motivate a talented team, ensuring exceptional service delivery and operational efficiency.

Dynamic Environment: Thrive in a fast-paced, ever-evolving setting where no two days are the same.

Client Impact: Be at the heart of claims management for numerous clients, making a real difference every day.

What We’re Looking For:

A strong background in Claims management. Proven ability to lead, coach, and inspire teams. A proactive mindset and appetite for continuous improvement.

Why Join Davies?

• A supportive culture that values innovation and growth.
• Opportunities for career progression and professional development.
• Competitive benefits and a chance to be part of a forward-thinking organization.

If you’re passionate about leadership and ready to make an impact, we’d love to hear from you!

What will your day look like:

• Ownership and oversight of the claims handling team, including management of team workload
• Managing a mixture of remote and office-based claims handlers
• Development of claims handlers to achieve client SLA’s via support and coaching
• Ensure a high level of staff engagement
• Attend Client Review Meetings where appropriate
• Conducting regular performance and audit reviews, include annual PDR’s
• Managing claims handler absences
• Continuous improvement focus leading excellent customer service and technical delivery of claims
• Complaint escalation point
• Ensure Key Performance Indicator targets are reached and maintained.
• Oversight of payment audit approval process to defined limits
• Involvement in recruitment and interview processes for claims handler/administrator roles

Knowledge and Abilities:

• A genuine passion for people management
• The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints. Experience of Customer Service and Claims Management in an insurance background.
• Flexibility and adaptability.
• The ability to organise own workload.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan