Claims Settlement Advisor

Copart Uk; Bedford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle auction company in Bedford is seeking Claims Settlement Advisors to manage total loss motor claims. The role requires strong customer service skills and attention to detail while ensuring claims are settled promptly. Candidates should thrive in a team environment and have excellent communication abilities. The company offers a supportive work environment with attractive benefits, including 23 days of holiday and a contributory workplace pension.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Access to Recognition Hub and E-card collection

Contributory workplace pension scheme

Discounted shares in the company

Cycle to Work Scheme

Life insurance coverage

Deals hub for savings on purchases

Qualifications

• Demonstrate excellent communication and interpersonal skills.
• Experience in a high-functioning team is preferred.
• Must have good literacy and numeracy skills.

Responsibilities

• Manage total loss motor claims and provide customer service.
• Ensure claims are settled accurately and timely.
• Build rapport with customers and take ownership of the customer journey.

Skills

Excellent customer service skills

Strong attention to detail

Excellent communication and interpersonal skills

Team player

Energetic and self-motivated

Excellent computer & data entry skills

Microsoft Office skills

Great literacy and numeracy skills

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Overview

We\'re recruiting Claims Settlement Advisors to join our team, based at our office in Bedford, MK44 3JZ.

Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.

Main duties & responsibilities

• Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers
• Delivering a customer experience to the highest standards
• Meeting the required quality standards, to ensure operational excellence
• To ensure that all parts of the claim\'s settlement process are carried out accurately and in a timely manner
• Build rapport with internal and external customers and take ownership for the customer journey
• Ensure a strong and consistent level of productivity is achieved
• Promote good teamwork and performance by supporting other team members when required
• Sharing new ideas to improve our service and demonstrating a positive demeanour at all times
• Such other duties as requested by your line manager

What we need from you

Essential

• Excellent customer service skills
• Strong attention to detail
• Excellent communication and interpersonal skills
• A team player
• Energetic and self-motivated
• Excellent computer & data entry skills
• Microsoft office skills (Outlook, Excel and Word)
• Well-presented and demonstrates a professional, friendly, positive attitude.
• Experience or working within a high functioning team
• Great literacy and numeracy skills

Desirable

• Previous experience of working within motor claim management
• Working in a Call Centre environment
• Examples of continuous learning and personal development
• Basic knowledge of motor vehicles

What we offer you in return

• Monday to Friday working
• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.