Claims Inspector - Northern Ireland

NFU Mutual; Northern Ireland; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance company is hiring a Claims Inspector in Northern Ireland. The role involves investigating motor and liability claims while ensuring fair outcomes for customers. Candidates should have strong claims investigation experience, excellent negotiation and communication skills, and attention to detail. This field-based position offers a salary of up to £45,000 plus benefits, including a pension scheme, annual bonus, and flexible working options.

Benefits

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave

Family Friendly policy

Gym membership contribution

Health and wellbeing plan

Employee discounts on insurance policies

Qualifications

• Demonstrable track record of claims investigation work.
• Experience in assessing liability and gathering evidence.
• Efficient report writing skills.

Responsibilities

• Investigate liability and motor claims.
• Negotiate liability and report findings.
• Manage and investigate claims in defined geographical area.

Skills

Claims investigation

Negotiation skills

Communication skills

Attention to detail

Organisational skills

Job description

• Join NFU Mutual’s thriving Claims Inspector team
• Investigate liability and motor claims, and report your findings to our claims colleagues.
• Field-based role with travel across Northern Ireland + Salary Sacrifice Car Scheme or Car Allowance

About the role

Our Regional Claims Inspector team have an excellent new opportunity for a Claims Inspector covering liability across Public, Employee and Motor claims areas.

Reporting to the Regional Claims Inspector, you’ll play a crucial role in investigating loss or injury claims and negotiating liability in accordance with industry codes and NFU Mutual procedures.

You’ll ensure efficient, fair, and appropriate outcomes for customers whilst controlling claims costs.

In this role, you will investigate, negotiate, and report on the quantum, liability, and recommendations for the next steps of each claim, all while following NFU Mutual's policies and industry codes. Your ability to provide fair and appropriate recommendations for both customers and NFU Mutual will be a key focus.

You will be responsible for managing and investigating claims within a geographical area.

Building strong relationships will be essential in this role. You will collaborate with Policyholders, Claims teams, Agencies, and other interested parties, to ensure smooth and effective delivery of your objectives. Additionally, you may investigate potential breaches and complaints in accordance with policies and SLAs, ensuring fair outcomes and identifying opportunities for improvement.

About you

We’re seeking a professional with experience investigating, or strong experience handling personal injury claims. The successful candidate ideally will have excellent knowledge of dealing with employers’ liability and public liability claims as well as motor claims.

You will have a demonstrable track record of claims investigation work, with experience in assessing liability and gathering evidence to support case decisions. Efficient report writing skills are also desirable, as producing clear and concise documentation will be an important part of your work.

Your communication skills will be superb with the ability to handle difficult conversations and present information efficiently to different audiences. You will be able to actively listen and mix your passion for delivering exceptional customer service with your claims specialist mindset to achieve fair and right outcomes for our customers.

• Strong attention to detail
• Great organisational and time management skills
• A self-starter with an inquisitive mindset
• Excellent influencing skills
• An empathetic approach

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary Up to £45,000 dependent on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.