Claims Inspector / Motor Field Investigator

AXA UK plc; York; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance company is seeking a Claims Inspector to investigate Employer's Liability, Public Liability, and Motor Personal Injury claims in the Yorkshire area. The role involves attending accident scenes, conducting interviews, and preparing factual reports. Candidates should have experience in claims handling, a relevant qualification in investigations, and strong communication skills. This position offers a competitive salary, benefits, and flexible working arrangements.

Benefits

Competitive salary

Annual bonus

Private health cover

Employee discounts

Contributory pension

Qualifications

• Experience handling or knowledge of Employer's Liability, Public Liability, and Personal Injury claims.
• Good understanding of legal processes and claims assessments.
• Full UK driving licence required.

Responsibilities

• Investigate claims on behalf of AXA.
• Attend accident scenes and compile reports.
• Interview parties involved in incidents.

Skills

Experience with EL/PL/PI claims

Motor Injury investigations

Strong communication skills

Time management

Education

Level 3 Award for Professional Investigators or equivalent

Job description

Overview

AXA prides itself on having an in-house investigations team (ACIT) who investigate across both the Commercial and Retail Business areas. We are looking for a Claims Inspector / Motor Field Investigator based in the Yorkshire area to join our team to investigate Employer's Liability, Public Liability, and Motor Personal Injury claims. You will attend accident scenes, conduct thorough investigations, and provide factual reports in line with our procedures. This role is based in the North, West and South Yorkshire and the Humber regions with potential to go north towards County Durham and surrounding areas. There may be occasional travel further afield across the UK, kept to a minimum. Working Hours: Full time, 35 hours per week over 5 days. You will spend approximately 70% of time visiting customers and 30% working from home planning inspections and writing reports. There is no mandatory office requirement apart from occasional team meetings.

As part of AXA, you will work in a dynamic team focused on protecting what matters to our customers, with a culture that supports learning, development and ownership of your work.

What you'll be doing

• Investigate Employer's Liability, Public Liability and Motor Personal Injury Claims on behalf of AXA Commercial and AXA Retail Insurances and other AXA companies.
• Represent AXA in face-to-face dealings with policyholders, brokers and other witnesses, providing technically accurate and helpful advice to represent the company.
• Interview instructed parties face-to-face or by telephone (policyholder, driver, witness, police, or other relevant party) and obtain detailed signed CPR compliant statements in accordance with relevant legislation and procedures.
• Attend accident scenes (locus) and provide factual reports with findings in accordance with procedures.
• Undertake ad-hoc field intelligence inquiries and provide factual reports with findings in accordance with agreed procedures.
• Compile and submit a comprehensive final report on conclusion of investigations.
• Demonstrate strong initiative and exceptional time management skills; be open to involvement in internal projects and change programmes.

Qualifications and required experience

• Experience handling or knowledge of EL/PL/PI/Casualty claims is essential. Motor Injury and anti-fraud investigations are advantageous.
• Hold, or have made progress towards, an industry-recognised qualification (e.g., Level 3 Award for Professional Investigators or equivalent, or CII professional qualification).
• Sound knowledge of legal processes and recent experience of investigation and negotiation.
• Sound understanding of the claims process, reserving and assessment methods.
• Awareness of the broker/affinity environment and the importance of these relationships.
• Self-starter with a proactive approach to claims investigation and negotiation, committed to customer service.
• Strong and clear verbal and written communication skills.
• Full UK driving licence.

Eligibility and working arrangements

As a precondition of employment, you must be eligible and authorised to work in the United Kingdom.

Benefits and equal opportunities

AXA UK recognises the importance of its people. Benefits may include a competitive salary, annual bonus, tool of trade vehicle or cash allowance, contributory pension (up to 12% employer contributions), life assurance (up to 10 x annual salary), private health cover, 25 days annual leave plus Bank Holidays (with options to buy/sell additional leave), wellbeing resources, and employee discounts. Our adverts will detail the specific benefits for each role.

AXA is an Equal Opportunities Employer. We are committed to diversity and inclusion and actively encourage applications from individuals of all backgrounds. If you require accessibility support, you can opt in during your application. For concerns about behaviour or processes, you can report via [e-mail] (a dedicated hotline managed by an independent team). This address is not for job-related queries.

Screening and interview process

As a regulated financial services company, all successful candidates will be subject to pre-employment checks, and adherence to PRA Insurance Conduct Standards and FCA Conduct Rules will be required. We will provide information to help you prepare for the interview format used. If you experience issues connecting to an online interview, contact the Talent Acquisition person who arranged your interview.