Claims Handler (Third Party Assist)

Tesco Insurance; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking Claims Handlers to join their Third Party Assist team. This role involves managing and settling claims efficiently, offering a high standard of customer service, and negotiating with third parties. Ideal candidates will have insurance experience or interest, alongside strong communication and negotiation skills. The position offers a hybrid work model with a starting salary of £25,000 plus benefits.

Benefits

Colleague pension scheme

Virtual GP Service

Performance-related annual bonus

Generous holiday allowance

Colleague Clubcard discount

Enhanced maternity pay

Ongoing learning opportunities

Buy as you Earn and Save as you Earn schemes

Qualifications

• Excellent customer service skills with persuasion and influence.
• Empathy in dealing with difficult situations.
• Ownership of decisions within authority.
• Creative solutions for customer needs.
• Strong verbal and written communication.
• Planning and organizational skills.
• Positive, flexible, and resilient attitude.

Responsibilities

• Offer benefits to non-fault third parties.
• Build rapport with third parties to assist them effectively.
• Negotiate fair settlements with stakeholders.
• Manage department priorities and monitor ongoing cases.
• Report fraud concerns as needed.
• Control costs through effective negotiation.

Skills

Customer service skills

Negotiation skills

Communication skills

Creative thinking

Organizational skills

Job description

Overview

Claims Handlers to join our Third Party Assist team (Motor Insurance). In this role you’ll proactively manage and settle a portfolio of claims as efficiently and economically as possible, whilst providing a high standard of service to customers and other stakeholders. You’ll use your current experience to effectively ensure claims are handled and settled efficiently in line with policy cover & legal liability. You’ll proactively contact and convert ‘non fault’ third parties to take advantage of our repair and mobility services and solutions, whilst providing a high standard of customer service.

We’re recruiting for Claims Handlers to join our Third Party Assist team (Motor Insurance). Ideally you will come from an insurance background and either have experience in motor insurance or an interest in this. If you have a persuasive, engaging personality we’d also love to hear from you.

Location: Newcastle, hybrid. Salary: £25,000 + annual bonus and benefits. Work Level: 1. Hours: 36 hours per week. Shift: Mon – Fri (08:00 - 17:00; with potential changes to 08:00 - 19:00 and 08:00 - 13:00 on Saturdays (1 in 3) at some point). Training: 6 weeks office-based, Monday to Friday 09:00 - 17:00. Once competent you’ll have the opportunity to move to hybrid working if criteria are met. Closing date: 03 October 2025 at 5pm.

Responsibilities

• Proactively offering the benefits of using our network of repairers and hire providers to non-fault third parties.
• Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to deliver the right outcome for the third party and our organisation.
• Negotiating effectively with third party stakeholders and suppliers to ensure a fair settlement for both the third-party claimant and our organisation.
• Proactively managing department priorities such as monitoring ongoing hire and repair.
• Identifying and reporting concerns related to potential fraud or confirmed fraud; act as appropriate.
• Negotiating effectively to control costs.

What you’ll need

• Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome.
• Demonstrable empathy when dealing with difficult situations, maintaining a professional and caring approach.
• Ability to take ownership for own decisions within established authority limits and parameters.
• Creative thinking to identify and develop solutions to meet customer and business needs.
• Excellent verbal and written communication skills, including the ability to express complex information clearly.
• Strong planning, prioritising, and organisational skills.
• A positive attitude and a flexible and resilient approach to change and teamwork.

What’s in it for you?

• Colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Generous holiday allowance with a minimum of 7.2 weeks.
• Colleague Clubcard with 10% discount (increasing to 15% every payday, up to £2K, plus a second card for someone else).
• Family-oriented initiatives, including enhanced maternity pay, shared parental leave policy, and 8 weeks of paid paternity leave.
• Access to ongoing learning opportunities and award-winning training.
• Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome

We’re committed to an inclusive workplace and celebrating diversity. A diverse team helps us deliver on our purpose to serve customers, communities, and the planet a little better every day.

Interviews

Interviews are expected to be held from October.

How to apply

We value our people and diverse teams. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more.