Claims Handler - Third Party

Somerset Bridge; Newcastle upon Tyne; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A reputable claims handling service in the UK is seeking a Claims Handler to manage a portfolio of third-party claims. This role requires strong customer service skills, attention to detail, and the ability to work with various systems. Responsibilities include investigating claims, providing guidance to customers, and achieving departmental KPIs. The position offers a permanent full-time contract with opportunities for hybrid working and extensive training. Benefits include generous leave and a pension scheme.

Benefits

25 days annual leave

Discretionary annual bonus

Pension scheme

Healthcare Cash Plan

Enhanced parental leave

Cycle to Work Scheme

Qualifications

• Passion for delivering excellent customer service.
• Ability to multitask and use multiple systems effectively.
• Strong written and verbal communication skills.

Responsibilities

• Handle a portfolio of claims through to settlement.
• Investigate incidents and decide on responsibility.
• Provide excellent service to customers via phone and writing.

Skills

Customer service experience

Strong attention to detail

Negotiation skills

Proficiency in Microsoft Office

Effective communication

Job description

Claims Handler - Third Party

Application Deadline: 16 February 2026

Department: [SBL] Third Party

Employment Type: Permanent - Full Time

Location: Newcastle

Compensation: £25,750 - £27,810 / year

Description

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you’ll be doing

You’ll have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer has damaged another driver’s property. You’ll be investigating and deciding who was responsible for the incident and agreeing settlement of the other driver’s claim.

Training

Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10 week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You’ll have the opportunity to move to hybrid working once competent in the role.

What you'll be responsible for:

• Providing excellent service to our customers on the telephone and in writing
• Guiding the customer through the claims process
• Handling your own portfolio of claims
• Identifying indemnity concerns
• Identifying potential fraud and referring to the relevant department
• Investigating and decided who is responsible for the incident
• Settling the other driver’s claim effectively
• Supporting colleagues by providing assistance and sharing knowledge
• Achieving strategic objectives through departmental Key Performance Indicators (KPI’s)

What you'll need:

• A passion for delivering an excellent customer service experience and finding the best outcome for our customers
• To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
• Strong written and verbal communication skills along with effective listening and empathy
• Strong attention to detail
• Strong negotiation skills
• Organised with ability to prioritise your workload.
• To be able to make decisions based on the information presented
• To be a team player

And if you have this, even better

• Previous experience in customer service within a call centre is preferred however, transferable skillsets within an applicable customer service environment are equally valued e.g. retail, hospitality or leisure
• Previous experience in handling motor claims specifically third-party damage
• CII qualification

Our Benefits

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day