Claims Handler

Davies Group; Stoke-on-Trent; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An international insurance company is seeking a Claims Handler to join its successful Property team in Stoke-on-Trent. In this role, you will serve as the first point of contact for clients, ensuring smooth claims processing and excellent customer service. Responsibilities include liaising with multiple stakeholders, analysing policies, and managing claim progress. The ideal candidate will possess strong communication skills and a proactive attitude, contributing to the company's ongoing success. The role offers hybrid working options and various employee benefits.

Benefits

Pension plan

Flexible working

Career training funding

Employee wellbeing programmes

Qualifications

• Strong numeracy, literacy and IT skills are essential for this role.
• Ability to handle challenging conversations with professionalism.
• Empathy and excellent communication skills are crucial.

Responsibilities

• Liaise with customers, insurers, suppliers, and colleagues.
• Analyse policies to determine claim coverage.
• Keep policyholders informed about claim progress.
• Set up new claims and appoint contractors.
• Issue payments and arrange settlements as needed.
• Ensure compliance with contractual and regulatory requirements.

Skills

Customer communication

Numeracy skills

Literacy skills

IT skills

Adaptability

Attention to detail

Job description

Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. What will your day look like:

Responsibilities

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Customer-Centric Approach

As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.

Thriving in Fast-Paced Environments

Embrace challenges and deliver swift outcomes.

Attention to Detail

Excellence lies in the little things.

Proactive Attitude

We love enthusiasm! Be the driving force behind positive change.

Numeracy, Literacy and IT

You can offer strong numeracy, literacy and IT skills.

Adaptability

Challenging conversations? No problem. You handle them with grace and professionalism.

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan