Claims Handler

Tesco Insurance; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading insurance provider based in Newcastle upon Tyne is looking for enthusiastic Multi-Product Claims Handlers to support customers with their home and motor insurance claims. You will guide customers from the notification of loss to resolution, ensuring adherence to quality standards in every interaction. This role offers a competitive salary starting from £25,000 along with benefits including holiday allowance, virtual GP services, and a pension scheme. A commitment to inclusivity and flexibility will be valued in this team-oriented environment.

Benefits

10% discount with Clubcard

Free Virtual GP service

7.2 weeks holiday

Enhanced maternity and paternity leave

Pension matching up to 7.5%

Qualifications

• Strong communication skills and at least 6 months of proven customer service experience.
• Good attention to detail and a commitment to quality.
• Ability to work independently and as part of a team.
• Previous home product and claims handling experience is desirable but not essential – training will be provided.

Responsibilities

• Gather and record accurate information to progress claims efficiently.
• Keep customers updated and manage their expectations throughout.
• Deliver high-quality customer service, ensuring empathy and professionalism in every interaction.
• Collaborate with internal teams to resolve claims efficiently and compliantly.

Skills

Strong communication skills

Customer service experience

Attention to detail

Ability to work independently

Job description

Job Summary

Serving our customers, communities and planet a little better every day.

Details

• Salary: Starting from £25,000 (entry level) – £26,000 (depending on experience) + annual bonus
• Team: Claims Customer Services
• Start date: Monday 19th January 2026
• Location: Newcastle – Longbenton Office
• Shift: Mon‑Fri 08:00‑20:00, with 2 in 8 weekend shift rotation. Training Monday‑Friday 09:00‑17:00 in the office.
• Working pattern: Office‑based initially, with hybrid working available after probation.
• Closing date: Thursday 11th December 2025

Opportunity

Our colleagues in the Claims team support Tesco customers with their home and motor insurance claims. We’re looking for enthusiastic and customer‑focused individuals to join us as Multi‑Product Claims Handlers. You’ll guide customers through each step of the process – from the first notification of loss to a fair and timely resolution.

Key Responsibilities

• Gather and record accurate information to progress claims efficiently.
• Assess each case carefully and make fair decisions based on the facts.
• Keep customers updated and manage their expectations throughout.
• Arrange repairs, mobility support or replacements through our trusted partners.
• Handle queries and resolve issues with empathy and professionalism.
• Handle a variety of claims across motor, home and support customers with post‑claim service calls to support closure of the claim.
• Deliver high‑quality customer service, ensuring empathy and professionalism in every interaction.
• Accurately assess claims and manage indemnity spend in line with company standards.
• Collaborate with internal teams to resolve claims efficiently and compliantly.
• Contribute to continuous improvement initiatives within the claims function.

Qualifications

• Strong communication skills and at least 6 months of proven customer service experience.
• Good attention to detail and a commitment to quality.
• Ability to work independently and as part of a team.
• Previous home product and claims handling experience is desirable but not essential – training will be provided.

Benefits

• Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period).
• Wellbeing & health: Free 24/7 Virtual GP service and Cycle to Work scheme.
• Holiday: 7.2 weeks’ holiday (including Bank Holidays).
• Family support: Enhanced maternity, paternity (8 weeks paid after one year of service) and shared parental leave.
• Exclusive discounts from top brands and partners.
• Financial security: Pension scheme matching up to 7.5% plus life assurance up to 5x salary.

We Want Everyone To Be Welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities and planet a little better every day.

Additional Information

We’re proud to offer flexibility – please talk to us at interview about what works for you.

Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available.

Interviews Commencing

December 2025

Important Information

You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks, due to the regulated nature of our business.

How to Apply

Click "Apply" to find out more!