Claims Handler

Venatu Consulting Ltd; Leeds; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading recruitment agency is looking for an experienced Claims Handler in Leeds. In this role, you will manage commercial and personal claims, ensuring compliance with FCA regulations and providing exceptional customer service. Essential qualifications include previous experience in claims handling and solid IT skills. The position offers a full-time, permanent contract with a salary ranging from £28,000 to £35,000 plus bonuses. If you're detail-oriented and skilled in building relationships, this opportunity is for you.

Qualifications

• Experience in a Claims Handler role with a broker or insurer is essential.
• Understanding of the end-to-end claims process is crucial.
• Knowledge of basic insurance policy cover.

Responsibilities

• Manage claims across commercial and personal lines.
• Handle first notification of loss through to settlement.
• Deliver exceptional customer service and manage queries.

Skills

Attention to detail

Organizational skills

Customer service

IT skills

Education

Cert CII qualification

Tools

Open GI

Acturis

Microsoft Office

Job description

Overview

Claims Handler

Location: WF5
Salary: £28,000 to £35,000 + bonus
Job Type: Full-time, Permanent

Venatu Recruitment are seeking an experienced Claims Handler to join our client based in WF5. This is a key role in the business supporting clients through the end-to-end insurance claims process while delivering outstanding customer service in line with FCA and company guidelines.

This role involves managing a varied caseload across commercial and personal lines, acting as a key point of contact for customers, insurers and loss adjusters, and ensuring claims are handled efficiently, accurately and compliantly.

Responsibilities

• Manage claims across commercial and personal lines (including household, motor, liability, personal injury and commercial risks)
• Handle first notification of loss through to settlement
• Validate claims against policy cover and liaise with insurers, loss adjusters and recovery agents
• Provide clear advice to clients on claims progress, mitigation and policy response
• Identify complex, high-value or suspicious claims and escalate appropriately
• Maintain accurate claim files and records using IT systems
• Deliver exceptional customer service and manage queries professionally
• Ensure all activity complies with FCA regulations and company procedures
• Support complaints handling and provide management information when required

Qualifications

Essential:

• Previous experience in a Claims Handler role with a broker or insurer
• Knowledge of the end-to-end claims process
• Understanding of basic insurance policy cover
• High attention to detail with strong organisational skills
• Ability to build effective relationships with clients and insurers
• Good IT skills, including Microsoft Office

Desirable:

• General insurance experience
• Experience using Open GI, Acturis or similar systems
• Cert CII qualification

Please note: Pre-employment checks, including criminal record and credit checks will be carried out if successful

Job Info

Job Title: Claims Handler

Company:

Location: Leeds, West Yorkshire

Posted: Feb 4th 2026

Closes: Mar 7th 2026

Sector:

Contract: Permanent

Hours: Full Time

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