Claims Handler

G MASS; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A consulting firm in the London market is seeking a dedicated consultant to manage claims on a 6-month contract. The role involves end-to-end claims handling, leading communication with brokers and stakeholders, and preparing documentation. Candidates should have experience in the Lloyd’s London market and be skilled in stakeholder engagement. The position offers flexible work arrangements, making it suitable for remote or hybrid setups.

Qualifications

• Proven experience in claims handling within the Lloyd’s London market or equivalent commercial insurance environment.
• Familiarity with ECF/CLASS expected.
• Strong verbal and written communication capabilities.

Responsibilities

• Manage end-to-end claims handling for assigned files.
• Lead market communication and engagement on claims matters.
• Prepare and agree claims documentation and financial entries.

Skills

Claims handling

Effective communication

Organisational skills

Stakeholder engagement

Job description

G MASS Consulting are seeking a dedicated professional to join one of our London Market Managing Agent clients as a consultant, on an initial 6-month contract.

To independently manage a portfolio of claims from initial advice to final settlement and provide high-quality claims handling support across Central Operations. The role requires proactive engagement with the market, brokers, underwriters and internal teams to ensure efficient, compliant and commercially sound outcomes.

Key responsibilities:

• Take responsibility for end-to-end claims handling for assigned files, including advice, negotiation, documentation, agreement and settlement.
• Lead market communication and engagement on claims matters, ensuring clear, timely and professional responses to brokers, underwriters, TPAs and stakeholders.
• Prepare, submit and agree claims documentation and financial entries via ECF/CLASS and other market platforms.
• Oversee and support aggregates reporting (e.g., BDX), bordereaux and financial reconciliation activities.
• Facilitate payment instructions, ensuring accuracy of amounts, approvals and posting.
• Respond to and resolve complex queries, providing guidance and clarification where required.
• Produce management information (MI), trends, reporting and analysis to inform decision-making.
• Collaborate with Central Operations teams to support process improvements and operational excellence.

Qualifications:

• Proven experience in claims handling within the Lloyd’s London market or equivalent commercial insurance environment; familiarity with ECF/CLASS expected.
• Solid understanding of market systems, bordereaux reporting and claims lifecycle.
• Excellent verbal and written communication capabilities.
• Strong organisational skills with the ability to prioritise and lead tasks independently.
• Professional, solutions-focused, proactive and team-oriented attitude.
• Comfortable engaging with senior stakeholders and representing the team externally.

Salary: to be discussed

Length: 6-month initial contract

This role can be both hybrid and remote