Claims Handler

Zurich 56 Company Ltd; Farnborough; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance provider in Farnborough seeks a Claims Handler to deliver exceptional customer service while handling and resolving claims. The ideal candidate will have customer service experience and the ability to work effectively within a team. The role can be part-time, job-share, or full-time and offers a competitive salary of up to £28,000, along with comprehensive employee benefits including a pension plan and private medical insurance.

Benefits

12% non-contributory pension scheme

Annual company bonus

Private medical insurance

Holiday buy/sell options

Qualifications

• Experience in customer service and claims handling preferred.
• Strong communication skills for effective customer and team interaction.
• Ability to negotiate and achieve optimal resolutions.

Responsibilities

• Handle and resolve customer enquiries efficiently.
• Review and finalize claims within authority limits.
• Work collaboratively to enhance team productivity.

Skills

Insurance Claims Experience

Customer Service Excellence

Negotiation Skills

Excellent Communicator

Team Collaboration

Proactive Claims Handling

Mentoring Skills

Education

CII Industry Qualifications

Job description

Overview

Are you ready to make a real impact? Join our Farnborough Casualty Claims team, the heartbeat of our UK General Insurance business. Our Casualty Claims function is the largest department and plays a crucial role in delivering efficient, professional, and empathetic service to our Zurich Municipal customers.

As an experienced Claims Handler, you’ll be at the forefront, providing top-notch, customer-focused service. When our customers face stressful situations, they’ll rely on your expertise and quick thinking to provide the support they need.

We understand that the best talent comes in all forms. Whether you're looking for part-time, job-share, or full-time, we welcome you to discuss the flexibility you need during your interview. We want to ensure we have the best people in our roles, and we know flexibility is key.

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: UK, Farnborough / Hybrid

Salary: up to £28,000 depending on experience

What will you be doing?

• Customer Champion - Promptly handle and positively resolve all enquiries from customers and external contacts to deliver a focused and exceptional claims service.
• Claims Resolution Expert - Review, resolve, and proactively finalize claims within your authority limits, ensuring optimal settlements with business implications in mind.
• Productivity Booster - Maximize productivity and profitability within the team.
• Team Player - Contribute to a positive and supportive team culture, making teamwork enjoyable and effective.

What are we looking for?

• Insurance Claims Experience is preferable, however strong customer service experience is highly desirable, and we can teach you the rest.
• Experience in promptly handling and resolving queries with a customer-focused approach.
• Proactive Claims Handler - Ability to review, resolve, and finalise claims proactively within authority limits.
• Team Collaboration - working within a team, managing varying workloads and pressures.
• Customer Service Excellence - A track record of delivering outstanding customer service.
• Excellent Communicator - Strong communication skills to connect with customers and team members effectively.
• Negotiation Skills - Effective negotiation skills to achieve the best outcomes.
• Mentor and Motivator - Ability to coach, motivate, and develop others where appropriate.
• Personal Development – Industry qualifications via the CII desirable but not essential.

What will you get in return?

Zurich offers a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility to tailor choices throughout the year. Benefits include:

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Private medical insurance.
• Option to buy up to an additional 20 days or sell some of your holiday.

Other core information:

• Time away: 25 days holiday a year plus bank holidays; option to swap UK bank holidays for days off with cultural or religious significance; three days paid volunteering; up to 16 weeks' full pay for maternity, paternity and adoption leave.
• Your health is important to us: Private medical insurance; Virtual GP appointments; Discounted gym membership; Free flu jab; Access to wellbeing support.
• We're making a difference: Zurich Community Trust and other charitable activities and commitments.

Our Culture: At Zurich, we value diversity and inclusion and strive to create a welcoming environment for all applicants. We are committed to treating all applicants fairly and with respect, irrespective of background, beliefs or protected characteristics.

Be part of something great. If you're interested in a dynamic and challenging environment, Zurich could be the place for you.