Claims Handler

Zurich; Farnborough; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

A leading global insurance company in Farnborough is seeking a Customer Champion to handle enquiries and resolve claims. Ideal candidates should have strong customer service skills and a proactive approach to claims handling. The role offers a salary of up to £28,000, with a range of flexible employee benefits including a pension scheme and private medical insurance.

Benefits

12% defined pension scheme

Annual company bonus

Private medical insurance

Holiday buy/sell options

Qualifications

• Strong customer service experience is highly desirable.
• Ability to work within a team, managing varying workloads.
• Confident decision-making abilities.

Responsibilities

• Promptly handle and resolve all enquiries from customers.
• Review and finalize claims within authority limits.
• Maximize productivity and profitability within the team.

Skills

Customer service excellence

Communication skills

Negotiation skills

Team collaboration

Proactive claims handling

Education

Industry qualifications via the CII

Job description

Overview

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: UK, Farnborough / Hybrid

Closing date: 6th October 2025

Salary: up to £28,000 depending on experience

What you will be doing

• Customer Champion - Promptly handle and positively resolve all enquiries from customers and external contacts to deliver a focused and exceptional claims service.
• Claims Resolution Expert - Review, resolve, and proactively finalize claims within your authority limits, ensuring optimal settlements with business implications in mind.
• Productivity Booster - Maximize productivity and profitability within the team.
• Team Player - Contribute to a positive and supportive team culture, making teamwork enjoyable and effective.

What are we looking for

• Insurance claims experience is preferable; strong customer service experience is highly desirable, and we can teach you the rest.
• Experience in promptly handling and resolving queries with a customer-focused approach.
• Proactive claims handler - Ability to review, resolve, and finalise claims proactively within authority limits.
• Team collaboration - Ability to work within a team, managing varying workloads and pressures.
• Customer service excellence - A track record of delivering outstanding customer service.
• Excellent communicator - Strong communication skills to connect with customers and team members effectively.
• Negotiation skills - Effective negotiation skills to achieve the best outcomes.
• Decision maker - Confident decision-making abilities.
• Mentor and motivator - Ability to coach, motivate, and develop others where appropriate.
• Personal development – Industry qualifications via the CII desirable but not essential.

What you get in return

Zurich offers a wide range of employee benefits so our people can choose what fits their life. Benefits provide real flexibility to tailor benefits throughout the year, including a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday. Follow the link for more information about our benefits: Employee benefits | Working at Zurich Insurance UK

Who we are

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. We’ve made a promise to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic, and to develop the skills needed for our future. If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions, Zurich could be the place for you. Be part of something great.

Our Culture

Zurich values a sense of community and is committed to diversity and inclusion. We want our people to bring the whole of themselves to work and to ensure everyone is welcome, regardless of background, beliefs or culture. We want employees to reflect the diversity of our customers and are committed to treating all applicants fairly and with respect. Our wellbeing-focused environment supports physical, mental, social and financial wellbeing, with access to training and development opportunities. We also encourage volunteering and charitable activity through Zurich Community Trust, which has provided significant support in the UK. Be challenged. Be inspired. Be supported. Love what you do. Work for us.