Claims Handler

MPJ Recruitment Ltd; Bristol; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A well-established recruitment agency in the UK is seeking a Claims Handler - FNOL. You will provide first-class customer service while managing claims related to property damage. Ideal candidates possess excellent communication skills and experience in customer service. The role offers a competitive salary, hybrid working options, and numerous benefits such as a performance-related bonus and career progression opportunities.

Benefits

Enhanced contributory pension

Qualification funding

Performance related bonus

Electric car scheme

Flexible benefits

Birthday holiday

Qualifications

• Experience in telephone-based customer service.
• Ability to articulate clearly, both oral and written.
• Strong time management skills.

Responsibilities

• Provide exceptional customer service.
• Liaise with claim managers to ensure high service delivery.
• Promote adherence to Client SLA's and KPI's.

Skills

Excellent communication skills

Good IT competency

Organizational skills

Ability to work under pressure

Attention to detail

Job description

Claims Handler - FNOL

Monday-Friday 9:00am-5:00pm (35 hours per week + hybrid working)

Salary - 22,222 - 24,500 DOE + bonus

Bristol

Do you have good telephone based customer service experience?

Are you looking to join a well established business with excellent progression opportunities?

Working within insurance & claims is a very exciting and rewarding career, no day is the same. We are currently looking to recruit a First Notification of Loss Claims Handler (FNOL) within our clients Bolton office. If you have claims handling experience then this will be advantageous but it\'s not a necessity. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met.

You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed on to the Claim Handling team.

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA\'s and KPI\'s

Key Skills

• To have or gain an excellent degree of knowledge of property related claims and principles
• Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner
• Good degree of IT competency and literacy
• Good organisation and time management skills with experience of diary management
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to use initiative and have a positive and enthusiastic attitude
• High attention to detail and accuracy of information

The Package

• Competitive starting salary
• Hybrid working
• Enhanced contributory pension
• Excellent growth & progression opportunities into different departments
• Qualification funding after passing probation (CII)
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans

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