Claims Handler

Davies; Bolton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading claims management company in Bolton is seeking a Claims Case Manager to manage cases proactively, handle customer interactions, and ensure compliance with internal guidelines. The successful candidate will bring relevant claims experience and strong customer service skills to the team. This position offers flexibility and numerous benefits including professional development opportunities and a comprehensive wellbeing program.

Benefits

Leadership training programme

Funding for professional qualifications

Life assurance

25 days holiday

Flexible working options

Qualifications

• Experience in relevant claims roles is essential.
• Ability to deliver excellent customer service.
• Proficient time management skills required.
• Strong interpersonal skills are a must.

Responsibilities

• Manage your cases effectively to meet SLAs.
• Handle customer interactions with professionalism.
• Drive supplier management towards case settlements.
• Adhere to internal processes and guidelines.

Skills

Claims Experience

Customer Service

Time Management

Interpersonal Skills

Job description

Claims Case Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.

As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.

What will your day look like:

• 🚀 Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
• 🤝 Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
• 🌐 Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
• 🎨 Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
• 📜 Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.
• 🌟 Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
• 🤝 Team Player: Positive vibes, great teamwork, and a culture that feels like home.

Knowledge and Abilities:

• 📊 How We Measure Success: SLA Performance: You’ll ace it.
• ☎️ Phone Audit: Your phone skills? A+
• 📈 Lifecycle Metrics: You’ll own them.
• 🕵️♂️ Audit: No breaches here.
• 🌟 PDR Forms: Completed and shining.
• 🚀 Team Performance: You’re the MVP.

Requirements:

• 📜 Relevant Claims Experience
• 🎭 Good Customer Service Skills
• ⏰ Time Management Wizardry
• 🤝 Interpersonal Charm

Ready to make an impact? Apply now and let’s create something extraordinary together! 🚀🌟

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan