Claims Customer Advisor

Political, International and Development Studies Student Association; Eastleigh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services company is looking for a Customer Advisor to assist individuals with health insurance claims. This role requires great communication skills and empathy to help navigate the claims process. You'll be the first point of contact for customers, supporting them with appointments and billing issues. The position offers flexible working hours, generous holidays, and additional benefits, including a bonus opportunity and a pensions scheme. Experience in customer service is essential. Apply now to make a difference in people's lives.

Benefits

Bonus opportunity

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Retailer discounts

Free Aviva shares

Supportive policies

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Experience in a customer-facing role.
• Ability to support people through difficult times.
• Confidence making decisions based on facts.

Responsibilities

• Guide customers through health insurance claims.
• Help customers access necessary private treatment.
• Handle occasional complaints with team support.

Skills

Great communication skills

Empathy

Natural problem-solver

Detail-focused

Job description

Customer Advisor- Private Medical Insurance

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If youre passionate about delivering brilliant service and supporting people when they need it most wed love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract.

Flexible shift pattern between 08:00 - 18:30, Monday Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A Bit About The Job

Youll be the first point of contact for customers making a health insurance claim. Whether its booking an appointment, sorting out a bill, or arranging overnight care youll guide them through every step.

Youll help customers access the private treatment they need, from outpatient tests to aftercare. Youll also handle occasional complaints, with full support from your team. Its a role that really matters and one where you can make a big impact.

Skills And Experience Were Looking For

• Great communication skills and experience in a customer-facing role.
• Empathy and the ability to support people through difficult times.
• A natural problem-solver who asks the right questions to get things done.
• Detail-focused and confident making decisions based on facts.
• Insurance or financial services experience is a bonus but not essential.

What youll get for this role

• Bonus opportunity -6%of annual salary Actual amount depends on your performance and Avivas.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carers leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Aviva is for everyone

We’re inclusive andwelcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spendingat least50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.