Claims Commercial Insights Manager

The Automobile Association; Royal Tunbridge Wells; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading automotive services organization is looking for an experienced analytical professional in Royal Tunbridge Wells. The role involves developing advanced analytical approaches and building dashboards to visualize performance metrics. Candidates should have strong analytical skills, proficiency in Excel, SQL, and Power BI, and senior-level experience in business analysis. The position offers 25 days of annual leave, an Employee Assistance Programme, and a pension scheme, among other benefits. Join us in an inclusive work environment that values diversity and promotes personal growth.

Benefits

Free AA breakdown membership

25 days annual leave

Employee Assistance Programme

Pension scheme

EV discount scheme

Qualifications

• Ability to interpret complex data and translate it into actionable insights.
• Proven track record of managing market research and applying insights.
• Analytical mindset to support innovation and problem-solving.

Responsibilities

• Developing and implementing advanced analytical approaches.
• Building and maintaining interactive dashboards.
• Tracking and evaluating cost-benefit outcomes.

Skills

Strong analytical skills

High numeracy

Proficiency in Excel

Proficiency in SQL

Proficiency in Power BI

Excellent communication skills

Commercial business acumen

Drive and ambition

Education

Senior-level experience in commercial analysis

Tools

Excel

SQL

Power BI

Job description

Responsibilities

• Developing and implementing advanced analytical approaches to uncover business opportunities and operational challenges.
• Analysing claims and reserve data to identify trends, anomalies, and areas for improvement.
• Building and maintaining interactive dashboards visualising performance, cost, and value metrics across teams.
• Developing models to attribute commercial value to individual claims handlers and teams.
• Tracking and evaluating cost-benefit outcomes of strategic and operational initiatives.
• Supporting business cases with robust data analysis, forecasting, and scenario modelling.
• Quantifying team-level costs and linking them to outcomes and value delivered.
• Leading data-driven market intelligence projects to inform strategic initiatives and enhance processes.
• Collaborating with cross-functional teams to translate insights into actionable strategies.
• Presenting findings and recommendations to senior leadership, influencing decision-making and strategic planning.

Qualifications

• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• High numeracy combined with strong commercial business acumen.
• Proficiency in data and visualisation tools and software (Excel, SQL, Power BI).
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Proven track record of managing market research and applying insights to drive business growth.
• Analytical and entrepreneurial mindset to support innovation and problem-solving.
• Drive and ambition to learn and progress into more senior positions.
• Senior‑level experience in commercial, business analysis, and insight roles. Experience within Claims, Insurance, Financial Services, or Banking sectors.

Benefits

• Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products.
• 25 days annual leave plus bank holidays + the option to buy additional annual leave.
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
• Pension scheme available up to 7% contribution.
• Access to the EV discount scheme.

Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre‑employment checks including work reference, credit, and criminal record checks.