Claims Advisor Property Damage

Hastings Direct; Melton Mowbray; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading insurance provider is seeking a Claims Advisor to join their Third Party Property Damage team in Melton Mowbray. In this role, you will investigate and resolve third-party property damage claims, utilizing your exceptional negotiation and customer service skills. The position offers a starting salary of £27,750, includes hybrid working options, and provides comprehensive training and support. Apply now to join a friendly and inclusive team!

Benefits

Up to 5% annual discretionary bonus

25 days holiday and bank holidays equivalent

On-site restaurant

Refer a friend scheme

All required tech provided

Qualifications

• Excellent customer service skills.
• Strong negotiation and communication abilities.
• Proficiency in managing a caseload of claims.

Responsibilities

• Investigating and resolving third-party property damage claims.
• Liaising with external parties like claimants and solicitors.
• Managing inbound and outbound calls related to claims.

Skills

Liability assessments

Negotiation skills

Customer service

Communication skills

Job description

We’re offering an exciting opportunity to join our Third Party Property Damage team as a Claims Advisor.

Role Overview

Role Purpose: As a Third-Party Property Damage Claims Handler, you’ll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You’ll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.

Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday.

Training: The main training period runs for 4 weeks and takes place virtually.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £27,750 plus benefits.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Role Focus: You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care; liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims; analyse policy documentation to determine coverage and applicability; evaluate liability and quantum to determine accurate settlement amounts; manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards; collaborate with internal teams to gather insights and share knowledge for continuous improvement; keep accurate and up-to-date records of claims activities using the company’s systems; demonstrate the ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening); and use computer systems to record, track and manage liability cases with accuracy and efficiency.

Why become a part of the Hastings Direct family:

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
• Up to 5% annual discretionary Bonus
• We promote a relaxed, friendly & diverse working environment
• Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
• 'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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