Claims Adjuster

American International Group, Inc.; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global insurance provider is looking for a Claims Specialist to handle Construction, D&F Property, and Terrorism claims. The ideal candidate will adjust claims, manage external service providers, and develop strong client relationships. Required qualifications include insurance industry experience and a diploma-level qualification (CII or equivalent). This position also offers a competitive benefits package, enhancing career opportunities within a supportive team environment.

Benefits

Comprehensive medical plans

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid annual leave

Qualifications

• Working claims experience in the insurance industry, ideally with construction and/or property market knowledge.
• Ability to communicate technical concepts to a non-technical audience at all levels.
• Team-player mentality with the ability to motivate yourself and others.

Responsibilities

• Be responsible for adjusting all types of claims worldwide according to guidelines.
• Appoint and manage third-party service providers to ensure claims service.
• Work closely with clients and brokers to develop relationships.

Skills

Experience in the insurance industry

Understanding of the London Market

Ability to build client relationships

Communication of technical concepts

Disciplined decision-making

Team-player mentality

Education

Degree or professional qualification of diploma level or above (CII or equivalent)

Tools

Knowledge of ECF2 and Docosoft

Job description

Claims Specialist, Construction, Global Property & Terrorism

This role is an opportunity to join a leading insurer in a claims handling capacity. As a claims specialist, the successful applicant will be a key member of the team handling Construction, D&F Property and Terrorism claims, in a lead and agreement party capacity. You will build and develop relationships with key clients and stakeholders, internally and externally to continue to strengthen AXIS' lead role in the marketplace.

Responsibilities

• Be responsible for adjusting all types of Construction, D&F Property and Terrorism claims worldwide, in accordance with the claims handling guidelines and reporting to the Claims Manager.
• Appoint and manage third‑party service providers, external legal advisors and other experts to ensure a premier claims service is delivered.
• Work closely with clients and brokers to develop strong working relationships.
• Handle Company Market and Lloyd’s Syndicate claims.
• Assist in handling complex cases with more senior colleagues.
• Have working knowledge of handling first‑party claims, including reserving evaluation and coverage analysis.
• Liaise with underwriters on wording/policy issues, expert panels and provide claims information and attend client meetings as appropriate.
• Liaise with other internal stakeholders, including Risk Management and Actuarial teams to ensure consistent information and knowledge sharing.
• Liaise with the Ceded Reinsurance team to assist with outward reinsurance recoveries and address queries from reinsurers.
• Take on additional duties, responsibilities and activities appropriate to the nature of this role.

Qualifications

• Understanding of the London Market in one or more of the relevant classes of business.
• Working claims experience in the insurance industry, ideally with construction and/or property market knowledge.
• Ability to build and develop strong relationships with clients and third parties.
• Ability to communicate technical concepts to a non‑technical audience at all levels.
• Disciplined decision‑making based on information provided, with a focus on driving results.
• Team‑player mentality with the ability to motivate yourself and others.

Preferred Qualifications

• Worked in a syndicate or company or at a broker within claims and gained practical experience in the marketplace to independently perform the duties and responsibilities.
• Desire to expand knowledge and experience across all classes of business and willingness to develop expertise.
• Knowledge of ECF2 and London market systems preferable, including Docosoft.
• Degree or professional qualification of diploma level or above (CII or equivalent).
• General interest in construction, property & terrorism and desire to widen technical knowledge and experience.

Benefits

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.

About AXIS Capital

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk‑adjusted returns for our shareholders. We maintain an entrepreneurial, disciplined and ethical corporate culture.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status or civil union.