Cinema Manager

Vue Entertainment; Stroud; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cinema chain in Stroud is seeking a Cinema Manager to oversee operations, lead a team, and enhance customer experience. The role requires a strong background in team management and customer service, along with business acumen. Key responsibilities include implementing business plans, conducting staff reviews, and promoting a positive culture. This position offers various benefits, including unlimited cinema access.

Benefits

Unlimited cinema access

Pension scheme

Wellbeing support including online GP

Employee discounts across food & beverage

Qualifications

• Previous experience in team management or leadership in a customer-facing environment.
• Strong communication skills and ability to delegate tasks effectively.
• Experience in people management including performance reviews and recruitment.

Responsibilities

• Lead a high performing cinema team to deliver excellent customer experience.
• Manage staff schedules and monitor attendance forecasts.
• Conduct performance reviews and support team development.

Skills

Team management

Customer service

Business acumen

Communication skills

IT proficiency

Film industry knowledge

Tools

Excel

MS Office

Job description

Our cinema manager supports the overall performance of the cinema and helps to make our cinema the first choice for customers within their local market. A key focus will be on creating, developing and managing a high performing team. Using positive coaching and leadership skills to engage a team of a various size to help deliver positive results and drive a profitable cinema. You'll work closely with the senior management and will be accountable to ensure your cinema and team is equipped to support customer demand and the overall customer experience. You'll need good business acumen and positivity and enthusiasm to lead your team to success.

What Will I Be Doing?

1. Create and embed a positive working culture and lead by example to deliver a positive customer experience and promote an environment that values diversity and inclusion
2. Implement the cinema's business plan, objectives and KPIs for team members to deliver, with regular reviews and updates on performance to the team and business
3. Look at opportunities in film schedules to maximise opportunities in cinema performance against targets, taking any appropriate action to generate positive results
4. Monitor customer attendance forecast figures and ensure subsequent staff hours are flexed and managed as required
5. Regularly liaise with screen content team to ensure content is delivered on time, in working order, and scheduled accordingly in the screening rooms
6. Manage, coach and support the cinema team giving them regular feedback on their performance to deliver KPIs and objectives
7. Recognise high performers and support their career development and progression
8. Communicate incentive plans to the cinema team and provide regular updates to motivate performance
9. Conduct regular performance reviews, including probationary reviews, focusing on objectives, strengths, and development areas
10. Manage under-performing team members through monitoring and reviews
11. Support delivery of training sessions, refreshers, and workshops to upskill team members and ensure compliance with policies (e.g., GDPR, health and safety)
12. Source, interview, and recruit new team members as needed
13. Manage staff costs and budgets against forecasts, inputting staff hours via payroll system
14. Support site maintenance logs to ensure quick response to issues affecting performance
15. Manage compliance such as fire safety, health & safety, stock replenishment, audits, staff roster, screen checks, and cleaning
16. Delegate tasks clearly to promote team development and productivity
17. Attend training workshops and courses to develop knowledge on business and people management
18. Promote equal access and opportunities for all, ensuring no unjustified discrimination

Candidate Requirements

• Previous experience in team management or leadership in a customer-facing environment
• Experience of delivering excellent customer service with demonstrable results
• Strong business acumen with ability to forecast targets and produce reports
• Good communication skills, confident in delegating tasks
• Strong verbal and written skills
• Experience in people management (employee relations, performance reviews, recruitment, payroll)
• Proficient in IT (Excel, MS Office) and familiar with cinema technology (Till points, ticket scanners)
• Lead by example, respectful, approachable
• A team player supporting colleagues and daily tasks
• Passion for film and cinema industry

About Vue UK & Ireland

Vue UK & Ireland is part of Vue International, managing major European cinema brands across eight countries, with 224 sites and 1,962 screens. We invest in the latest technology, focus on details, and analyze data to improve our service. We value teamwork, diversity, and delivering unforgettable experiences.

Core Values

• Belonging: An inclusive team where everyone's voice matters
• Collaboration: Working together to offer the best experience
• Customer focus: Customers are our main priority
• Dynamic: Inquisitive problem solvers
• Excitement: Embracing the evolving world of entertainment

Key Benefits

• Unlimited cinema access for you and a monthly allowance for family and friends
• Annual holiday allowance
• Pension scheme
• Wellbeing support including online GP
• Employee discounts across food & beverage
• Exclusive discounts and rewards with big brands