Christmas Customer Advisor - Zone A

Boots Opticians; Harrogate; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent retail pharmacy in Harrogate is looking for a Christmas Customer Assistant. The role involves greeting customers, providing product advice, and helping to keep the store well-stocked during the festive season. Ideal candidates should possess strong customer service skills and be able to work during key holiday periods. Training is provided, and there may be opportunities for a permanent role post-holidays.

Benefits

Generous employee discounts

Access to free counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work during Bank Holidays including Christmas.
• Experience in a retail or customer-facing environment is desirable.

Responsibilities

• Greet customers and offer product advice.
• Assist with purchases at the counter.
• Keep shelves stocked for busy periods.
• Ensure store presentation is maintained.
• Assist with deliveries and online orders.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is a busy time, and this role is at the heart of the action as a Christmas Customer Assistant. You will greet customers, offer product and gift advice, and help create a memorable shopping experience that encourages repeat visits.

This is a temporary contract with potential for a permanent role later, depending on local opportunities.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities include:

• Customer Interaction: Offer thoughtful advice, recommend products, and highlight offers to ensure a positive shopping experience.
• Till Operation: Assist with purchases at the counter and support self-checkout, bringing energy and efficiency to transactions.
• Stock Management: Keep shelves full so customers can find what they need during the busy season.
• Store Presentation: Ensure areas of the store look their best.
• Online order support: May assist with deliveries, picking, and packing for online orders as needed.

What you'll need to have

Full training is provided. Essential skills or experience include:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills, and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals.
• Physical Stamina: Ability to stand, walk, and lift for shifts.
• Brand Ambassador: Enthusiasm for Boots ethos, products, and services.

It would be great if you also have

These are desirable experiences and are not essential.:

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services

Career development

There are opportunities to progress within retail or pharmacy, move into store leadership, or join our Support Office. Success stories can be found here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We offer other benefits as well. For more details, see boots.jobs/rewards. Exclusions may apply; eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

We foster an inclusive working environment and are proud to be an equal opportunity employer, embracing diversity and providing a positive environment for all. We aim to change for the better with you.

What’s next

If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you perform at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Harrogate, Cambridge Street store. We are looking for candidates to start from 31st August onwards. A variety of shifts are available; exact shift patterns will be discussed at interview. We may close the advert when we have met our requirements.