Christmas Customer Advisor - Zone A

Boots Opticians; Arbroath; On-site; GBP 60,000 - 80,000; Part time

Job summary

A national retail company in Arbroath is seeking a Christmas Customer Assistant to enhance the festive shopping experience. You'll engage with customers, manage tills, organize stock, and maintain store presentation. Ideal candidates have strong customer service skills and can work during peak seasons. This temporary role offers opportunities for growth within the company.

Benefits

Generous employee discounts

Access to free, 24/7 counselling

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays, including Black Friday, Christmas Eve, and New Year's Day.
• Comfortable approaching customers and providing a personalized experience.
• Ability to balance customer care with shopfloor operational tasks.
• Ability to learn and use new technology, including tills and self-checkouts.
• Collaborative mindset to help achieve store goals.

Responsibilities

• Offer thoughtful advice and recommend products to ensure a positive shopping experience.
• Wrap up purchases at the counter and support self-checkout systems.
• Keep shelves full to assist customers during the busy season.
• Ensure every area of the store presents well.
• Assist with deliveries, picking, and packing for online orders as needed.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you will be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that keeps customers coming back all year round.

This is a temporary contract with potential for a permanent role later depending on local opportunities. It can be a great start whether you’re new to retail or have experience in customer service and want a fresh challenge.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure a positive shopping experience.
• Till Operation: Wrap up purchases at the counter or support self-checkout systems with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need during the busy season.
• Store Presentation: Ensure every area looks its best.
• Online order support: May assist with deliveries, picking and packing for online orders as needed.

What you'll need to have

Full training is provided, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals and have fun.
• Physical Stamina: Able to stand, walk and lift; stay busy and active.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services.

It would be great if you also have

Desirable experience is not essential; applications from candidates who don’t meet these criteria are welcome.

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services to help customers

Career development

There are opportunities to continue your career with us, whether you progress within retail or pharmacy, move into store leadership, or join our Support Office. Check out some success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

We offer a range of benefits to suit you. Find out more at Boots jobs rewards. Exclusions may apply; eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster an inclusive working environment where everyone can be themselves and reach their full potential. Boots is an equal opportunity employer, committed to diversity and a positive working environment for all.

What’s next

If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days.

If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Arbroath store. Start dates and shift patterns will be discussed at interview. Number of shifts may vary; close of advert will occur once requirements are met.