Chief Payments Officer

HSBC; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading banking organization is seeking a Chief Payments Officer to lead payment innovations and enhance customer experiences. This role demands significant expertise in Cards/Payments product management and stakeholder engagement, with responsibilities including team leadership, strategic planning, and managing industry relationships. Successful candidates will thrive in a hybrid work environment and foster an inclusive culture.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme with employer contribution

Qualifications

• Significant expertise in Cards/Payments product management.
• Proven leadership in delivering customer and commercial outcomes.
• Experience setting strategic direction in financial services.
• Ability to manage industry relationships effectively.
• Skilled in building trust-based networks.

Responsibilities

• Provide exceptional leadership for the payments team.
• Ensure talent and succession planning for future leadership.
• Manage relationships with key industry bodies.
• Champion inclusivity within the team.
• Deliver multiple initiatives effectively.

Skills

Cards/Payments product management

Stakeholder engagement

Industry engagement

Network building

Communication skills

Job description

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an outstanding payments leader to join our team in the role of Chief Payments Officer.

The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. As well as this, the National Payments Vision also sets out an ambitious roadmap to put the UK back a global leader within the payments market via new infrastructure and the growth of digital assets and currencies. Within this context, the Chief Payments Officer RBW role will lead a team of c60 people to deliver UK RBW’s ambitions to truly ‘excel in payments’. There are three core pillars to this enterprise leadership role:

1. Ensuring RBW’s customer journeys and outcomes are truly world class, propelling UK RBW to a top 5 ranking in payments NPS
2. Taking an industry leadership position within the National Payments Vision and Open Banking, ensuring we create a viable alternative to card payments for our customers
3. Leading UK RBW’s payment innovation, including ensuring customers and our organisation is ready for Digital Assets and Currencies

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will

• Provide Exceptional Leadership and Drive Engagement: Embed the UK RBW strategic ambitions while fostering team engagement to achieve collective goals.
• Role Model Leadership Principles: Act as a senior leader, exemplifying leadership principles and ensuring alignment with HSBC's culture and values.
• Build a High-Performing Team: Develop and maintain a team capable of articulating and executing a clear strategic vision, translating it into tangible actions and outcomes.
• Ensure Talent and Succession Planning: Implement robust talent and succession plans to secure future leadership and continuity within the team.
• Champion Inclusivity: Cultivate an inclusive environment that reflects HSBC's brand and supports diverse perspectives and collaboration.
• Manage Industry Relationships: Engage with key industry bodies (e.g., BOE, UK Finance, FCA, HMT) to strengthen relationships and leverage market insights for strategic advantage.

To be successful in this role you should meet the following requirements

• Significant expertise in Cards/Payments product management. Must have proven leadership in delivering across customer, commercial, and conduct scorecards with large teams.
• Strategic Direction and Stakeholder Engagement. Must have experience in setting strategic direction, galvanizing stakeholders beyond direct management, and delivering across the matrix.
• Industry Engagement and Regulatory Expertise. Expertise in managing industry engagements and understanding current and future regulatory environments in payments.
• Leadership and Initiative Delivery. Demonstrated ability to lead and deliver multiple initiatives in parallel effectively.
• Network Building and Relationship Management. Skilled in building effective networks across business areas and developing trust‑based relationships.
• Communication and Adaptability. Ability to present complex issues clearly to diverse stakeholders and adapt to rapidly changing priorities under pressure.

This is a hybrid working role with the base location as London, Birmingham, Leeds or Chester.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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