Centre Support Assistant

Porsche Retail Group Ltd; Sidcup; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading automotive retailer in the UK is seeking a Centre Support Assistant to provide exceptional customer service and manage showroom operations. You will welcome customers, assist with inquiries, and maintain an organized showroom environment. Ideal candidates will have a background in customer-facing roles, excellent communication skills, and the ability to multitask in a dynamic environment. This part-time position includes benefits such as a competitive hourly rate, bonuses, and perks on various products and services.

Benefits

£13 per hour plus 10% quarterly bonus

33 days vacation per year, pro rata

Option of a VW Group vehicle at preferential rates

Dedicated mental health champions

Life Assurance

DC Pension Scheme

Employee Assistance Program

Qualifications

• Background in hospitality, retail, or similar roles.
• Friendly demeanor with excellent communication skills.
• Good attention to detail and organizational skills.

Responsibilities

• Welcome visitors and customers promptly and professionally.
• Guide customers through the showroom and answer questions.
• Ensure the showroom is clean and organized.
• Manage incoming calls and forward them to the right department.
• Gather customer feedback to improve the showroom experience.

Skills

Customer-facing experience

Excellent communication skills

Organizational skills

Ability to multi-task

Team-oriented mindset

Basic computer skills

Job description

Overview

As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offer refreshments and ensure the waiting areas are well stocked and clean
• Gather customer feedback and insights to improve the showroom experience and report any concerns
• Support administrative tasks as required

Preferred Skills & Experience

• Background in hospitality, retail, reception or similar customer‑facing role
• A friendly and approachable demeanor, with excellent communication skills
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a fast‑paced environment
• Team‑oriented mindset
• Basic computer skills (Microsoft Office, customer database systems)

Desirable Experience

• Full Driving Licence
• Experience of working in a large franchised automotive dealership

Benefits

• £13 per hour plus 10% quarterly bonus
• Working pattern: Monday, Wednesday and Friday with occasional Saturday
• 33 days per year, pro rata
• Option of a VW Group vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high‑street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program – support and advice on issues impacting your well‑being

Centre

Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone's throw away from Tesco Superstore. It is also a five‑minute drive from Bannatyne Health Club and Orpington's Retail Park.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East. Porsche Retail Group is committed to promoting a culture that champions diversity and equal opportunities and believes diverse teams are catalysts of innovation. We celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.