Centre Assistant Manager

Formula One Autocentres; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle service company in Stevenage is seeking an individual focused on providing outstanding customer service and ensuring the centre runs smoothly. The role includes achieving sales targets, maintaining cleanliness, and carrying out repairs on various vehicles. The successful candidate will also support staff recruitment and training, ensuring compliance with all company policies and procedures. This position is full-time, and benefits include a pension scheme, life assurance, and discounts.

Benefits

NEST Pension Scheme

Life Assurance

Bonus Scheme

Retail Discounts

Training opportunities

Company Uniform

20 days holiday plus statutory holidays

Qualifications

• Strong customer service skills to minimize complaints.
• Ability to meet sales targets and KPIs.
• Knowledge of vehicle service and repair.

Responsibilities

• Ensure exceptional customer service at all times.
• Achieve sales targets and maintain cleanliness of the centre.
• Carry out vehicle service and repairs as required.

Job description

Hours : The Company's normal opening times are Monday to Friday 8.30am to 6.00pm, Saturday 8.30am hours to 5.00pm hours and Sunday to 4.00pm. Working hours to be discussed at interview.

Dependent on experience

Benefits

• NEST Pension Scheme enrolment after 3 months continuous service, paid via Salary Sacrifice
• Life Assurance
• Bonus Scheme - If Centre Based
• Stream - releases earnings by giving instant access to pay
• Retail Discounts (High St, Online and much more)
• Staff Discounts
• Wellbeing Support (Employee Assistance Programme, Financial Advice, Health)
• Training opportunities to further your career within the Company
• In-house IMI accredited course to further your development & capability
• Company Uniform including Safety Boots
• Holiday : 20 days per year, plus statutory holidays

Job Responsibilities

• Ensure that Customers receive the best Customer Service and care to ensure that complaints are kept to a minimum
• To ensure all sales targets and KPI’s are achieved
• To maintain the cleanliness of the Centre and its equipment on an ongoing basis
• To increase sales of products and services offered by the Company, in accordance with procedures
• Recruit and interview all employees for the Centre
• Identify any training needs for employees to progress and develop within the Company
• Carry out service and repair on all makes of vehicle
• Support other Centres, when asked, when necessary
• To adhere to the Company’s Policies & Procedures including Health & Safety, Compliance and Stock Control
• To comply with reasonable instructions from Management
• The company will supply you with uniform, it must be clean and presentable at all times
• Liaise with Head Office and other Departments
• The role reports directly to the Centre Manager