Central Ticketing Analyst - Manchester

Legends Global; Manchester; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading global sports and entertainment firm in Manchester is seeking a Central Ticketing Analyst to ensure seamless ticketing for partners. This role involves producing reports, analyzing ticketing metrics, and providing insights to leadership. Ideal candidates will demonstrate customer service excellence, professional presentation, and strong administrative skills. Enjoy perks like discounted tickets, generous leave, and a supportive work environment that celebrates diversity and innovation.

Benefits

Discounted tickets

25 days annual leave

Life Assurance

Pension contributions

Healthshield support

Employee Assistance Programme

Eye care vouchers

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Proven experience in customer care and effective communication.
• Smart appearance and strong attention to detail.
• Competence in general administration and IT skills.
• Ability to work independently and demonstrate self-motivation.
• Willingness to work varied hours as needed.

Responsibilities

• Produce weekly and monthly ticket sales reports for UK venues.
• Track and interpret ticketing metrics like web traffic.
• Monitor tickets available for sale to ensure compliance.
• Provide actionable sales insights to corporate leadership.
• Assist with ticketing initiatives and other assigned duties.

Skills

Customer Service Excellence

Professional Presentation

Administrative & IT Skills

Self-Motivation & Initiative

Flexibility & Availability

Tools

Microsoft Word

Excel

Outlook

Job description

We are Legends Global!

Legends Global delivers world-class solutions in sport, entertainment, and live events, combining international expertise with a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values – Align, Scale, Connect, Team, Win – where every team member can thrive and make an impact. Sound like a winning formula for you. Join us!

The Role

As our Central Ticketing Analyst, you will ensure seamless delivery of ticketing rights and benefits for Legends Global's partners. By analysing data and providing actionable insights, this role empowers leadership and venue teams to make informed decisions and shape future ticketing strategies.

What's in it for you?

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, Legends Global will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries : both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

You’ll be responsible for :

Delivering accurate reporting - produce weekly and monthly ticket sales reports across all UK venues and provide insights to leadership and premium teams to maximize sales.

Analysing key data points - track and interpret ticketing metrics such as linking, web traffic, and inventory listed across multiple platforms.

Managing inventory and compliance - monitor tickets available for sale, ensuring accurate tracking and fulfilment of ticket bank requests with partners and venues.

Supporting strategic decisions - provide actionable sales insights and recommendations to corporate leadership and venue teams to drive performance.

Contributing to central projects - assist with ticketing initiatives and other duties as assigned by the Ticketing Director.

You’ll have

Customer Service Excellence : Proven experience in customer care and the ability to communicate effectively through written, telephone, and face-to-face interactions.

Professional Presentation : Smart appearance, good personal presentation, and strong attention to detail.

Administrative & IT Skills : Competence in general administration and familiarity with Outlook, Microsoft Word, and Excel.

Self‑Motivation & Initiative : Ability to work independently, demonstrating self‑motivation and proactive problem‑solving.

Flexibility & Availability : Willingness to work varied hours, including evenings, weekends, and bank holidays, in line with business needs.

Inclusive Workplace

At Legends Global, we're shaping a greener, faster, and more innovative future for the entertainment industry - and there's never been a better time to join us. We're an inclusive organisation built on trust, collaboration, and respect, where every voice matters.

We value diversity, equal opportunity, and flexible working, and we're committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one - applications are reviewed on a rolling basis and may close early.