Central Support Team Supervisor - FTC

CBRE; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global real estate services firm is seeking a Central Support Team Supervisor to assist regional facilities management teams with administrative and operational tasks. The role involves managing communications, supporting recruitment, and overseeing data management to optimize team performance. Ideal candidates should possess supervisory experience and strong organizational skills.

Qualifications

• Previous administrative experience required.
• Experience in supervisory or management roles preferred.
• Good communication skills needed, both verbal and written.

Responsibilities

• Liaise with the team for routine and unplanned tasks.
• Manage Central Support Team inbox and distribute emails.
• Coordinate business travel and process expenses.
• Support recruitment and ensure smooth onboarding.

Skills

Administrative experience

Supervisory experience

Interpersonal skills

IT skills (Word, Excel, Outlook, PowerPoint)

Attention to detail

Organisational skills

Communication skills

Team player

Education

Good standard of education

Job description

Role Purpose

Central Support Team Supervisor to support the regional FM teams on all administrative and operational support tasks. To be an escalation point for the wider support team. Reporting into Central Support Team Manager.

Key Responsibilities

Regional Support

• Being a direct liaison point for the whole team in the completion of routine and unplanned tasks that require collation of data and statistics. Reviewing that data to ensure that it is correct and in line with requirements.
• Manage Central Support Team inbox and distribute emails where necessary as well as responding on individual enquiries.
• Outlook coordination, booking of business travel and expenses processing where necessary.
• Work with the Talent Partner and Hiring Manager to manage the recruitment and new starter process from start to finish to ensure an employee’s welcome to CBRE runs smoothly.
• Attend in-person meetings where necessary providing business updates.
• Manage CCTV/GDPR requests, track and act as Joint Data Controller for client activity.
• Point of contact on the in hours major incident management.
• Monthly client reporting.
• Create internal rotas for out of hours and busy times of year.
• Manage supplier relationships by attending monthly meetings.

Supervisor Role

• Be an escalation point for the team.
• Deal with any escalations from the wider support team which are unable to be dealt with at Coordinator level.
• Provide internal monthly updates from the CST to ODs/Ds and above by attending meetings.

Person Specification/Requirements

• Previous administrative experience
• Record of supervisory or management experience
• Good interpersonal skills
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Maintains a positive attitude towards routine tasks
• Good IT skills (Word, Excel, Outlook, PowerPoint) – to at least intermediate standard
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Flexible approach to work
• Understands and appreciates the importance of using discretion
• Team player who deals effectively with colleagues and clients
• Experience gained from working within professional services environment
• Strong organisational and administration skills
• A good standard of education
• Exceptional communication skills, both verbally and in writing
• Proactively delegate workload

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)