Central Operations & Commercial Manager

Spectrum Brands; Manchester; On-site; GBP 32,000 - 35,000; Full time

Job summary

A multi-site hospitality operator in Manchester seeks a commercially sharp individual to support operational strategy and enhance guest experiences. The role involves analyzing data to drive performance improvements and leading system optimisations across operations. Candidates should possess strong operational knowledge, effective communication skills, and a passion for delivering superior guest experiences. Salary is competitive, ranging from £32,000 to £35,000 depending on experience.

Qualifications

• Experience in a commercially focused role within leisure or hospitality.
• Ability to analyse data and improve operational performance.
• Skilled in using operational systems like booking, POS, and CRM.

Responsibilities

• Support the COO in group-wide strategy implementation.
• Improve guest experience and operational efficiency.
• Lead system optimisations for booking and revenue.

Skills

Operational and revenue focus

Data analysis

Operational systems knowledge

Strong communication

Organized and proactive

Job description

A seriously ambitious, multi‑site leisure & hospitality operator with big plans, bold ideas, and a laser focus on delivering incredible guest experiences. Rapid growth, new openings, and a commitment to operational excellence make this a brand that's constantly moving, evolving, and elevating its offer. If you're driven by data, obsessed with detail, and excited by complex commercial puzzles — you’ll fit right in.

Responsibilities

• Support the COO in delivering group‑wide operational and commercial strategy
• Improve guest experience, profitability and efficiency across the entire estate
• Lead optimisation of booking, CRM, POS, labour, stock and other key systems
• Shape and manage pricing strategy across all bookable inventory
• Drive capacity and revenue optimisation, including ancillary income opportunities
• Build a strong sales culture through coaching, guidance and consistent standards
• Develop and analyse dashboards, KPIs and data to inform decision‑making
• Contribute to new openings, refurb projects and wider brand development
• Coach site managers and central teams, building capability and consistency

Qualifications

• Commercially sharp with strong operational and revenue‑focused experience
• Confident analysing data, spotting trends and driving performance improvements
• Skilled in operational systems – booking, POS, CRM, labour, stock
• A strong communicator able to influence all levels of an organisation
• Organised, proactive and solutions‑focused with a passion for the guest journey

Salary and Benefits

Salary: £32-35k (dependent on experience)