Center of Excellence Manager

Ryder Reid; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international law firm in London is seeking a Center of Excellence Manager to drive operational excellence across its European offices. You will oversee post-implementation support and manage issue resolution workflows, all while enhancing user adoption. The role demands expertise in legal technology and project management. This is a compelling opportunity to be part of a firm undergoing significant growth and transformation, with hybrid working options available.

Qualifications

• Proven success in driving user adoption and operational improvements.
• Familiarity with financial metrics and performance optimisation.

Responsibilities

• Lead post-implementation support and ensure successful integration of technologies.
• Drive user engagement through enablement strategies.
• Track KPIs and assess ROI to ensure alignment with strategic goals.

Skills

Experience in legal technology or professional services

Strong background in project management

Stakeholder management skills

Proactive problem-solving

Job description

Social network you want to login/join with:

Center of Excellence Manager, City of London

col-narrow-left

Client:

Location:

City of London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

e7c5a19090c1

Job Views:

4

Posted:

25.08.2025

Expiry Date:

09.10.2025

col-wide

Job Description:

Job Description

Center of Excellence Manager - London (Legal Sector) Permanent | Hybrid Working | Competitive Salary

An international law firm with a strong presence across Europe and the US is seeking a Center of Excellence Manager to join its London office. This newly created role offers a unique opportunity to lead strategic initiatives and drive operational excellence across the firm's European offices, with a particular focus on London and Paris.

Reporting to the Director of the Center of Excellence for Continuous Improvement, the successful candidate will oversee post-implementation support, enhance user adoption, and deliver measurable improvements in efficiency and financial performance. The role involves close collaboration with legal and business stakeholders, innovation teams, and senior leadership.

Key Responsibilities:

• Lead post-implementation support and ensure successful integration of new technologies and processes
• Drive user engagement through enablement strategies and feedback mechanisms
• Manage issue resolution workflows and liaise with BAU teams and vendors
• Deliver cross-functional initiatives to improve people, processes, and technology
• Track KPIs and assess ROI to ensure alignment with strategic goals
• Support change readiness and stakeholder engagement across the firm
• Present initiative progress and outcomes to executive leadership

Ideal Candidate Profile:

• Experience in legal technology or professional services
• Strong background in project management and change management
• Proven success in driving user adoption and operational improvements
• Excellent stakeholder management and communication skills
• Familiarity with financial metrics and performance optimisation
• Collaborative, analytical, and proactive approach to problem-solving

This is a fantastic opportunity to join a forward-thinking firm at a time of growth and transformation. To express interest or learn more, please get in touch directly.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal