Catering Retail Manager

Off To Work; Woking; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading catering service provider in Woking is seeking a dynamic Catering Retail Manager responsible for managing a team in a vibrant Food Hall. The ideal candidate will demonstrate strong leadership in a fast-paced environment, ensuring outstanding customer service. With a focus on hands-on management, you'll lead a team of approximately 15, driving the overall success of the catering operation. The role offers competitive salary and bonus potential.

Benefits

Bonus up to 10%

Qualifications

• Experience in high-volume retail catering.
• Strong leadership skills with team management experience.
• Passionate about delivering excellent customer service.

Responsibilities

• Lead the main Food Hall team of 15 colleagues.
• Ensure high-quality customer service in a busy environment.
• Manage day-to-day catering operations.

Skills

Leadership

Customer service orientation

Organisational skills

People management

Job description

Catering Retail Manager

Surrey

£42,000 + bonus up to 10%

5 days out of 7 (40 hours per week)

About the Setting

This role is based at one of the UK's most iconic visitor destinations—an historic garden attracting over a million guests each year and home to one of the world's largest and most diverse plant collections.

The site offers seven unique catering outlets, ranging from a bustling Food Hall and café to mobile units and relaxed family dining spaces. All outlets operate during the day only, except for occasional private events. A trusted onsite catering partner manages day-to-day delivery and supports the functions operation.

The Opportunity

We're seeking an energetic, people-focused Catering Retail Manager to take ownership of the main Food Hall. You will lead a team of approximately 15 colleagues with the support of an Assistant Manager, reporting directly to the Head of Operations.

What We're Looking For in a Catering Retail Manager

We want a hands‑on leader—not someone based in an office. You should be confident, charismatic, and instantly recognisable as the person in charge. Responsive, organised, and passionate about standout customer service, you'll thrive in a lively, guest‑driven environment.

Background MUST include :

High-volume retail ca...