Casualty Claims Technician

Pro Insurance Solutions Ltd; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance firm is seeking a Claims Technician for its Casualty Team. This role involves managing a mixed caseload of EL/PL short-tail claims, liaising with clients, and maintaining accurate records. Candidates should have proven claims handling skills and effective communication capabilities. The position operates on a hybrid working model, requiring weekly travel to designated hubs.

Qualifications

• Proven ability to handle Liability claims.
• Experience with HAV's, NIHL, Asbestos claims advantageous.
• Ability to work towards Service Level Agreements.
• Strong relationship building skills.

Responsibilities

• Handle a mixed caseload of EL/PL short tail disease claims.
• Manage diaries and post within agreed SLAs.
• Liaise with solicitors and brokers.
• Maintain accurate records for audit purposes.
• Identify potential fraud.
• Support team achievements and business objectives.

Skills

Liability claims handling

Claims handling experience

Stakeholder relationship management

Effective communication

Knowledge of impacting legislation

Ability to adapt to change

Job description

Overview

The Vacancy Pro Insurance currently has a new opportunity for a Claims Technician to join our Casualty Team. Pro operates a hybrid working model and majority of this role will be working from home and travel to our local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.

Responsibilities

• Reporting to the Casualty team Claims Manager, the Claims Technician will handle a cradle to grave, mixed caseload of EL/PL short tail disease claims, including: Housing Disrepair; Care Claims; Stress Claims; RSI; Other.
• Managing all diaries and post within the agreed SLAs
• Liaising with solicitors and brokers
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Skills and Experience

• Proven ability to handle Liability claims
• Experience of handling claims including HAV’s, NIHL, Asbestos, and Other claims, a distinct advantage
• Ability to work towards Service Level Agreements
• Effective communication and key stakeholder relationship management skills
• Knowledge of claims handling & impacting legislation
• Claims Handling Authority/Licence appropriate to the work type
• Adaptable to change
• Strong relationship building skills and a professional and approachable manner