Caseload Coordinator - Urgent Community Response & Virtual Ward

Stockport NHS Foundation Trust; Stockport; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider in Stockport is seeking candidates for part-time roles to support patient care in their homes. The positions require excellent customer service and IT skills, as well as the ability to manage clinical caseloads in a multi-disciplinary team environment. The ideal candidates will possess NVQ qualifications and the ability to adapt in a fast-paced setting while ensuring confidentiality and professional conduct. The role involves some weekend work and offers various employee benefits.

Benefits

Between 27-33 days of annual leave

NHS pension scheme membership

NHS Staff discounts

Cycle to work scheme

Qualifications

• NVQ Level 3 or above in a relevant subject is essential.
• Good general education, including English and Maths, is required.
• Understanding of confidentiality is crucial.

Responsibilities

• Manage and maintain the team’s clinical caseload.
• Participate with the Multi Disciplinary Team for service efficiency.
• Ensure team case load documentation is current.

Skills

Excellent customer service skills

Intermediate IT skills

Ability to manage a caseload

Ability to work under pressure

Education

Good general education including English and Maths

NVQ Level 3 or above

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary

This position is for 1 part time 30 hours per week post and 1 part time 22.5 hours per week post, some weekend working is required.

This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.

UCR/VW is a multi‑disciplinary team that provides a two‑hour urgent response to patients in their own home that are experiencing a crisis. The service can clinically monitor patients remotely via Virtual Ward using enhanced technology.

This role requires a highly organised person, with ability to prioritise their workload and work in a calm and effective manner and communicate well at all levels.

Job Details

Reference number: 362-A-25-7582325-A

Date posted: 10 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year pro rata per annum

Contract: Permanent

Working pattern: Part‑time

Job locations: Kingsgate House, Wellington Road North, Stockport, SK4 1LW

Benefits We Offer To You

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union – for local financial advice

Job Responsibilities

• Ensure that the team case load is kept up to date.
• To participate and co‑operate with the Multi Disciplinary Team to contribute to the effectiveness of the service as a whole.
• To manage and maintain the team’s clinical caseload, including all associated administration tasks.
• To use multiple patient information management systems (EMIS, Docobo, Patient Centre etc.) to enter such information as required on the computerised patient information system.
• To use discretion, sensitivity and deal with information in a confidential and professional manner at all times.
• Oversee and monitor the distribution/collection of equipment that is used to monitor patients in their own home (tech‑enabled care).
• Maintain an accurate database of the home monitoring devices.
• To be responsible for data collection, based on the outcomes from the clinical caseload.
• To participate in and organise team audits when appropriate.

Person Specification

Essential Qualifications

• Good general level of education, including English and Maths or equivalent qualifications or equivalent experience
• NVQ Level 3 or above in a relevant subject such as Customer Care, IT, or Business Administration or equivalent experience.

Essential Knowledge

• Understanding of confidentiality
• Intermediate IT skills including Microsoft Outlook, Word and Excel

Desirable Knowledge

• Understanding of current issues affecting the NHS and Social Care.
• Knowledge of rota systems
• Knowledge of Electronic Patient Record Systems

Essential Skills and Abilities

• Excellent customer service skills with an excellent telephone manner alongside the ability to communicate clearly and accurately.
• Ability to work without direct supervision and to organise time effectively prioritising tasks.
• The ability to be adaptable to new and changing circumstances.
• Be able to demonstrate tact and diplomacy when working with others.
• Ability to work and problem solve under pressure whilst achieving targets.
• Ability to maintain concentration with frequent interruptions from both staff and users of the service.
• Demonstrate a commitment to achieving high quality standards of work.
• Accurate and methodical in all aspects of work.
• Ability to use initiative and meet deadlines.
• Ability to build positive working relationships with colleagues internally and externally and work well within a team.

Essential Experience

• Experience of working as a team and independently.
• Experience of working in a pressurised environment.
• Relevant experience of providing a comprehensive clerical / administrative service.
• Familiar with office procedures and deadlines.

Desirable Experience

• Previous experience of a co‑ordinating job role.
• Experience of a variety of computer based programmes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

If successful this vacancy will require an standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary.

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

Stockport NHS Foundation Trust

Kingsgate House, Wellington Road North, Stockport, SK4 1LW

Website: http://www.stockport.nhs.uk/