Case Manager

Routes Healthcare (North); Lindley; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading healthcare service provider in the United Kingdom is seeking a Complex Case Manager to oversee complex care packages. You will manage clients with clinical needs and ensure high-quality, person-centered care. This role involves working closely with a team to deliver effective care plans and support the development of healthcare workers. The company offers competitive pay, generous holiday benefits, and a supportive working environment.

Benefits

Competitive salary

25 days holiday plus additional bank holidays

Pension scheme

Employee Assistance Program (EAP)

Friendly workplace

Qualifications

• Passionate about putting people first.
• Experience with clinical interventions including spinal injuries and multiple sclerosis.
• Ability to coordinate with multidisciplinary teams.

Responsibilities

• Manage a case load of complex clients holistically.
• Lead the transition and continuity of all complex care packages.
• Develop comprehensive care plans and risk assessments.
• Mentor the care team and conduct regular reviews.

Skills

Organisational skills

Time-management skills

Understanding of CQC requirements

Experience managing complex care packages

Experience managing a team

Driver’s licence

Job description

Complex Case Manager (Non Clinical)

Location: Brighouse, Field Based, Travel Required

Salary: Up to 35K depending on experience plus bonus and on call payment

Contract: Full-Time, Permanent

We’re looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team.

You’ll be a role model to the people in your team, empowering them to be their very best.

We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high‑quality, person‑centred care.

Together we’re building a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.

A little about us: We like to think of Routes as an incredible team of folk from all walks of life working together with one thing in common: we all care about making a difference. That’s not just for our clients but for our workers too. For the last 15 years at Routes we’ve taken pride in delivering high standards of care that put people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

We want to help you flourish in your career – Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.

Role Overview

• Work closely with your Registered Service Manager and Nurse Case Manager(s). Centralised support teams take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.
• Our in‑house recruitment team ensures you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have zero agency use.
• Routes Academy means your workers are highly trained, and both you and your workers have opportunities to progress careers and develop.
• We recently rolled out Digital Care Plans, making our operations more efficient. Speaking of digital – we also have our own friendly IT team on hand to help you with any IT struggles or needs.
• Perks include wellbeing and financial support with our Employee Assistance Program (EAP); 25 days holiday, additional bank holiday leave plus an extra day for your birthday; pension scheme; competitive salary plus an attractive bonus package based on service performance; and a fun, friendly and supportive workplace.

Responsibilities

• Take ownership of a case load of complex clients with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease and multiple sclerosis; manage their care package holistically.
• Co‑ordinate and lead the transition, start‑up and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team.
• Maintain appropriate skill mix to ensure safe and effective clinical practice.
• Uphold high standards in care and prioritise a person‑centred approach.
• Prioritise individual wellbeing in our care practices.
• Act as a responsive advocate for complaints and safeguarding, and encourage improvement.
• Develop comprehensive care plans and risk assessments.
• Provide support for your care packages through observations and mentoring sessions, and conduct regular reviews.

Qualifications

• Someone passionate about putting people first.
• Strong organisational and time‑management skills.
• Good understanding of CQC requirements.
• Experience managing complex care packages with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease and multiple sclerosis.
• Experience managing a team of healthcare workers.
• Driver’s licence with access to own car for work.
• Core role include ownership of complex clients, coordination with MDT, maintaining skill mix, safeguarding, risk assessment, mentoring and continuous improvement.

Benefits

• Competitive salary plus an attractive bonus package based on service performance.
• 25 days holiday + additional bank holiday leave + an extra day for your birthday.
• Pension scheme.
• Employee Assistance Program (EAP).
• Friendly, supportive workplace.

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