Case Management Assistant

Smiley & Co, Ltd.; Cranbrook; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A specialist assessment and rehabilitation service provider is seeking a Case Management Assistant to support their clinical team. This varied role involves administrative tasks such as formatting documents, booking travel, and responding to urgent requests. The team promotes a collaborative environment with excellent training opportunities. Interested candidates should possess good organisational and communication skills, as well as proficiency in Microsoft Office applications. This position offers a hybrid work model and generous benefits.

Benefits

Excellent training and support

Hybrid working model

5 weeks' holiday

EOT bonus scheme

Health Cash Plan

Qualifications

• Ability to organise and prioritise tasks in a busy environment.
• Clear and professional communication skills.
• Enjoyment of team collaboration and flexibility.

Responsibilities

• Perform administrative tasks including document formatting and minute taking.
• Source and book travel arrangements.
• Respond to emergency care shift cover requests.
• Assist in organising team events and creating newsletters.

Skills

Organisational skills

Effective communication

Microsoft Office proficiency

Confidence in telephone communication

Flexibility and adaptability

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Canva

Job description

Overview

Location: Hawkhurst / Hybrid Working

Salary: £24,000 per annum

Vacancy Type: Permanent, Full Time 37.5 hours per week

Our client is a growing company providing specialist assessment, rehabilitation, and case management services to individuals and families who are rebuilding their lives after a brain injury. They are committed to the needs of their clients and ensuring that they receive the highest standard of service possible. They are currently seeking a Case Management Assistant (CMA) to join their existing team of CMAs who provide a full range of support services to their case managers, clients, and support workers.

The Role

This is a very friendly and hard working team, who take on a broad spectrum of tasks which can range from basic admin tasks such as formatting documents, minuting meetings, and answering calls, to sourcing and booking holidays and theatre tickets, organising house refurbishments, and responding to emergency care shift cover requests. Other tasks could be around helping to organise their in-house company away days and events or putting together newsletters and creative items.

Responsibilities

• Format documents, take minutes, answer calls, and perform general administrative tasks.
• Source and book holidays and theatre tickets; organise house refurbishments.
• Respond to emergency care shift cover requests.
• Assist in organising in-house company away days and events.
• Assist in creating newsletters and other creative items.

Qualifications

This is a varied role, and the successful applicant will need to demonstrate their ability to:

• Organise and prioritise tasks effectively in a busy office environment
• Communicate clearly and professionally
• Be confident in telephone communication
• Possess a high level of ability with Microsoft Office applications (Outlook, Word, PPT, SharePoint and Excel)
• Use/learn other apps such as Canva and a variety of in-house database apps

To succeed at this role, you must enjoy being part of a team, be adaptable and flexible, and happy for the variety of tasks that will be presented to you. Having an interest in neuropsychology, brain injury, healthcare or social care would be advantageous as this role is all about supporting their clinical professionals to provide the best possible solutions and outcomes for their clients who have suffered a brain injury.

Benefits

• Excellent training and support by the existing team, who work openly and collaboratively to ensure tasks are completed to a high standard and within required time frames.
• In-house training in safeguarding and understanding the impact of Brain Injury.
• Hybrid working model: work from home on Monday and Friday, office attendance in Hawkhurst on Tuesday, Wednesday, and Thursday.
• Free on-site parking and all IT equipment for remote working provided.
• 5 weeks' holiday rising to 6 weeks after 5 years' service.
• EOT bonus scheme.
• Generous employer pension contribution.
• Health Cash Plan and EAP.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please apply.