Carelink Mobile Officer (Driver with Full UK Licence)

Neway International Ltd; Bromley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A care service provider is hiring a Carelink Mobile Officer to deliver high-quality support to vulnerable adults in Bromley. The role involves responding to emergency calls, providing personal care, and conducting risk assessments. Candidates must have previous experience in Adult Social Care, strong communication skills, and a full UK driving licence. Flexibility for rota-based shifts is essential. Offering competitive pay rates with ongoing duties.

Qualifications

• Experience working in Adult Social Care or the care sector.
• Some knowledge of Care in the Community legislation.
• Must hold a full UK driving licence.

Responsibilities

• Respond to emergency calls and assess situations.
• Provide personal care in emergencies.
• Liaise with care agencies and conduct routine visits.
• Install alarm units and conduct risk assessments.

Skills

Strong communication skills

Customer service skills

Empathy with vulnerable adults

Problem-solving skills

Moving and handling experience

Job description

Neway International are seeking a Carelink Mobile Officer (Day Shifts) (Social Care Non-Qualified) to join our client Bromley Council.

Location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS. Hours: 35 per week (rota-based shifts between 07:00 – 21:00, 4–5 shifts over 7 days including weekends). Start Date: 08 December 2025. Duration: ongoing. Pay Rates: PAYE £13.91 per hour / Limited/Umbrella £18.00 per hour.

About the Client

Bromley Council’s Adult Services division is committed to delivering safe, responsive, and high-quality care to residents. The Carelink Community Alarm Service provides vital support to vulnerable adults, ensuring they receive timely assistance in emergencies and that their homes remain safe and secure.

The Role

As Carelink Mobile Officer, you will provide an efficient and comprehensive service to Carelink customers. You will respond to emergency calls, deliver personal care when required, and ensure homes are secure. The role also involves installing and demonstrating alarm units, conducting risk assessments, liaising with care agencies, and promoting the Carelink service. This is a frontline role requiring flexibility, empathy, and strong problem‑solving skills.

Key Responsibilities

• Respond immediately to emergency calls, assessing situations and taking appropriate action, including contacting emergency services.
• Provide personal care in emergencies or when care services fail to attend, using appropriate moving and handling aids.
• Ensure customer homes are secure and contact next of kin as required.
• Visit prospective customers to complete assessments and install alarm units safely.
• Undertake environmental risk assessments and maintain accurate records on customer details.
• Liaise with care agencies and other services to ensure customers receive appropriate support.
• Conduct routine visits to check alarm equipment and update customer biographies.
• Promote the Carelink service through information sessions and community engagement.
• Use Council vehicles responsibly, ensuring they are roadworthy before shifts.
• Uphold safeguarding responsibilities, confidentiality, and equality policies.

Candidate Requirements

• Previous moving and handling experience.
• Experience working in Adult Social Care or the care sector.
• Some knowledge of Care in the Community legislation.
• Strong communication and customer service skills.
• Ability to empathise with vulnerable adults and respond calmly in emergencies.
• Must be a driver with a full UK driving licence (non-negotiable; cars available on site).
• Flexibility to work rota shifts, including weekends.
• Enhanced DBS required.