Care Support Worker

Stepforward Ltd; Meden Vale; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading care provider in Meden Vale is seeking a Care Worker to deliver comprehensive care duties, support residents, and ensure a respectful environment. This role requires strong communication and commitment to safeguarding residents' dignity and well-being while adhering to health and safety protocols.

Qualifications

• Experience in care support is preferred.
• Strong communication skills are essential.
• Ability to maintain confidentiality.

Responsibilities

• Deliver all aspects of care duties.
• Establish positive communication with residents.
• Maintain accurate electronic records.

Job description

Purpose of Role

• To deliver (under supervision) all aspects of care duties required to meet the needs of residents and to promote privacy, respect, dignity and independence.
• To help in the care of the residents physical environment and in the general day to day activities of the home.

Role Responsibilities

Delivering Care and Support

• Establish, maintain and further develop positive communication and effective working relationships with residents.
• Provide personalised, physical, emotional and social care and support in accordance with the residents personal care and support plans.
• Support and further promote choice, independence, dignity, privacy, fulfilment and other rights for residents.
• Maintain positive professional relationships with the resident’s family, friends and other stakeholders, including advocates, where involved.
• Work as a proactive and supportive member of the staff team.
• Establish, maintain and further develop positive communication and effective working relationships within the staff team and with other professionals who provide input into the home.
• Take responsibility for the safe handling of property and equipment belonging to residents.
• Provide support to residents by actively talking with and listening to them about matters they consider important to discuss.
• Accompany the resident on trips into the community and on holidays when required.
• Assist the resident to manage their personal affairs in accordance with Company Policy.

Safeguarding

• Promptly report any safeguarding concerns about the care, support, well‑being or behaviour of residents to the line manager and update electronic records accordingly.
• Recognise the signs of abuse as identified in the Company’s Safeguarding Policy and immediately report witnessed or suspected abuse to the line manager.

Recording and Reporting

• Maintain accurate electronic records in respect of care and support given and tasks undertaken.
• Regularly read electronic care and support plans, acknowledging changes in the needs of residents.
• Protect the confidentiality of all information relating to residents and ensure that this is NOT shared to anyone other than the staff team, unless given permission to do so by the line manager.
• Report all complaints made by residents, relatives, visitors or others to the line manager at the time they are raised.

Health and Safety

• Adhere to all regulatory and statutory obligations and company policies, procedures and guidelines.
• Use manual handling equipment safely and correctly.
• Ensure a safe living environment for the resident, whilst also respecting their choices and rights and to report concerns of safety to the line manager if this is not possible.
• Use personal protective equipment as required.
• Complete all mandatory training within timescales identified by the Company.
• Observe all health & safety rules and take reasonable care to promote health and safety of self and other.
• Report health and safety concerns (if identified) to the line manager.

General

• Follow the dress code detailed in the Company’s Employee Handbook.
• Attend and participate in regular Care Worker team meetings and any other relevant meetings.
• Attend in house and external training pertinent to the role of Care Worker.
• Seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery.
• Record working times via an electronic clocking in system and ensure that timesheets are submitted on time.
• Comply with all Company Policies and Procedures.
• Any other duties requested by Senior Management, which are within the scope of the post.