Care Specialist

Jack & Jill/External ATS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthtech platform in London is seeking a Care Specialist to provide high-touch support for users navigating personalized wellness journeys. The ideal candidate will have customer-facing experience, exceptional communication skills, and a proactive problem-solving attitude. This role offers career development opportunities in a rapidly scaling organization that values mission-driven work and user health outcomes. Interested candidates are encouraged to engage directly with the recruitment team through a simple process.

Qualifications

• Proven experience in a customer-facing or support role within a fast-paced environment, preferably in tech or wellness.
• Exceptional communication skills with ability to translate complex information into clear, actionable advice.
• A proactive problem-solver who thrives in collaborative settings.

Responsibilities

• Provide high-touch support to members via digital channels.
• Act as a member advocate, identifying pain points and enhancing the platform.
• Maintain a high standard of service quality.

Skills

Customer-facing support experience

Exceptional communication skills

Problem-solving ability

Job description

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Care Specialist

Company Description: Well-funded healthtech platform

Job Description:You will act as a primary point of contact for users navigating a personalized wellness journey, providing high-touch support and guidance to help them achieve their goals. This role involves bridging the gap between digital tools and real-world health outcomes by delivering empathetic, high-quality assistance while collaborating with internal teams to improve the member experience.

Location: London, UK

Why this role is remarkable:

• Join a rapidly scaling organization at the intersection of data science and personalized wellness, offering significant career development opportunities.
• Backed by top-tier VCs, the company is expanding its global footprint and leading innovation in a high-growth consumer health sector.
• Work in a mission-driven environment where your daily interactions directly impact user health outcomes and influence future product features.

What you will do:

• Provide high-touch support to members via digital channels, ensuring they receive timely and empathetic guidance on their journey.
• Act as a member advocate by identifying pain points and collaborating with product and engineering teams to enhance the platform.
• Maintain a high standard of service quality while navigating complex user inquiries and fostering long-term member engagement.

The ideal candidate:

• Proven experience in a customer-facing or support role within a fast-paced environment, preferably in tech or wellness.
• Exceptional communication skills with the ability to translate complex information into clear, actionable advice for a diverse audience.
• A proactive problem-solver who thrives in a collaborative setting and is passionate about improving user experiences through empathy and data.

Next steps

• Step 1: Visit our website.
• Step 2: Click 'Talk to Jack'.
• Step 3: Talk to Jack so he can understand your experience and ambitions.
• Step 4: Jack will make sure Jill considers you for this role.
• Step 5: If Jill thinks you're a great fit and her client wants to meet you, they will introduce you.
• Step 6: If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs. This is an open role that Jill is currently recruiting from Jack's network.