Care Quality Assurance Manager

Housing 21; Remote; GBP 73,000; Full time

Job summary

A prominent care service provider is seeking a Care Quality Assurance Manager to join the Extra Care Senior Leadership team. This role involves leading quality frameworks, managing service improvements, and acting as a specialist on social care legislation. The ideal candidate will have extensive experience in housing and care services regulation and senior-level leadership. Offering home-based work flexibility, generous benefits, and a nine-day fortnight, this role supports a healthy work-life balance.

Benefits

Blue Light Card discount

Holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

Volunteer days

Qualifications

• Extensive knowledge and experience of working across Housing and Care services for older people.
• In-depth knowledge of social care regulation and legislation.
• Substantial experience of leading and delivering national strategies.

Responsibilities

• Lead and deliver a quality framework and transformation initiatives.
• Shape and lead improvement projects across Extra Care services.
• Act as a specialist expert on social care legislation.

Skills

Knowledge in Housing and Care services

Understanding of social care regulation

Senior level experience

Project management

Team leadership

Change management

Education

Relevant degree or equivalent experience

Tools

Project management tools

Job description

Care Quality Assurance Manager

Location: Home Based

Salary: £72,302 per annum

Hours: Full time - 35 hours per week / 70 hours over two weeks (nine-day fortnight)

The role

We are looking to recruit to the role of Care Quality Assurance Manager to join our Extra Care Senior Leadership team, reporting to the Director of Extra Care here at Housing 21.

You will lead and deliver a quality framework, projects, and transformation initiatives which help improve overall service delivery to residents receiving care from Housing 21. This involves finding opportunities to innovate and ensure the service remains current and strives towards excellent services for residents with the highest possible regulatory gradings from CQC.

The role will lead our care quality assurance and bids and tenders function ensuring we deliver the highest quality care service to residents. It will also shape and lead on a portfolio of improvement projects across Extra Care’s regulated care services, working closely with operational colleagues to ensure projects are delivered effectively, embedded in day‑to‑day delivery, and meet the agreed and measurable targets that have been established.

You will also act as a specialist subject‑matter expert on social care legislation and Care Quality Commission’s regulatory framework, contributing to the ongoing improvements to the quality and standards of our care services.

While the role offers flexibility with home‑based work, the successful candidate will be required to attend team meetings including meetings at our Head office in Birmingham as well as some travel to our care services, as required.

What we’re looking for

• Extensive knowledge and experience of working across Housing and Care services for older people in a regulated environment
• In‑depth knowledge of social care regulation and legislation
• Experience in working at a senior level in an organisation of comparable scale, geography and complexity
• Substantial experience of leading and delivering national strategies and change/innovation projects, including technological change projects
• Experienced in multi‑project management and delivering across dispersed teams
• Experience in project management to deliver service improvements, benefiting both the customer and employees
• Relevant degree or equivalent experience
• Project management training or equivalent experience

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine‑day fortnight, providing employees with the opportunity to work their hours across nine days and have a three‑day weekend every other week. Further details on how this works will be discussed with successful candidates upon offer being made.

Closing date for applications

22 January 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.