Care Navigator: Patient Support & Scheduling

The Grove Medical Practice; Barnsley; On-site; GBP 20,000 - 28,000; Part time

Job summary

A local healthcare provider in Barnsley is looking for a part-time care navigator to support its clinical team. This varied role involves providing efficient reception services, navigating high volume calls, and ensuring patient confidentiality. Experience in administration and customer service is essential, while experience in a GP surgery is advantageous. Full training will be provided. The candidate must demonstrate excellent communication skills and the ability to work well as part of a team, with a flexible approach to cover different sites as needed.

Qualifications

• Experience in administration is essential.
• Experience in a GP Surgery is advantageous but not essential.
• Experience in a customer service environment is beneficial.

Responsibilities

• Provide an effective and efficient reception service to patients.
• Navigating high volume calls and managing patient queries.
• Ensure the building security and scan patient documents as required.

Skills

Excellent communication skills

Customer service experience

Ability to work as part of a team

Knowledge of practice procedures

Job description

A local healthcare provider in Barnsley is looking for a part-time care navigator to support its clinical team. This varied role involves providing efficient reception services, navigating high volume calls, and ensuring patient confidentiality. Experience in administration and customer service is essential, while experience in a GP surgery is advantageous. Full training will be provided. The candidate must demonstrate excellent communication skills and the ability to work well as part of a team, with a flexible approach to cover different sites as needed.